How to Fix Duplex Printing Problems in Acrobat with an Epson Printer
Question details
The user needs to troubleshoot why double-sided printing is no longer working when using Adobe Acrobat Pro DC with an Epson printer.
- Product
- Adobe Acrobat Pro DC
- Device & OS
- not provided
- Scenario
- Attempting to print a PDF document on both sides of the paper using an Epson 2750 printer.
- Observed behavior
- The option to print on both sides is unavailable, greyed out, or ignored by Adobe Acrobat during the printing process.
Ensure your Epson printer is powered on, connected to your computer, and loaded with paper. It is highly recommended to test double-sided printing from a different application, such as a web browser or Word processor, to determine if the issue is isolated to Adobe Acrobat.
Verify Print Settings and Update the Epson Driver
This solution addresses communication issues between Adobe Acrobat and the printer by ensuring the duplex option is checked and reinstalling the official printer drivers.
Acrobat relies on the system's printer drivers to access hardware features like automatic duplexing. If a generic OS driver was installed instead of the official Epson driver, or if the driver became corrupted, Acrobat will not display the double-sided printing option.
Open your PDF in Adobe Acrobat Pro DC and click on 'File' > 'Print'. Select your Epson 2750 printer from the dropdown menu and look for the 'Print on both sides of paper' checkbox. If it is available, check it and proceed to print.
If the option is missing, close Adobe Acrobat. On Windows, go to Settings > Devices > Printers & scanners, select your Epson printer, and click 'Remove device'. On macOS, go to System Settings > Printers & Scanners and remove the printer.
Visit the official Epson Support website, search for your specific printer model (e.g., ET-2750), and download the latest full driver package for your operating system.
Install the downloaded driver and follow the on-screen setup instructions. Once installed, open your computer's printer properties/settings and ensure that the 'Duplex Unit' or 'Double-sided Printing' feature is marked as 'Installed' or 'Enabled'.
Print PDFs Effortlessly with WPS Office
If you are frequently encountering printing bugs or missing features in Adobe Acrobat, try switching to WPS PDF. It is a lightweight, fast, and feature-rich PDF reader that communicates flawlessly with Epson and other standard printers, making duplex printing a breeze.
- 1. Download and install: Download WPS Office for free and install it on your computer. Open your PDF document using the WPS PDF tool.
- 2. Open the Print dialog: Click on the 'Menu' button in the top left corner and select 'Print', or simply press the Ctrl + P keyboard shortcut.
- 3. Enable duplex printing: Select your Epson printer from the printer list. Check the 'Print on both sides' option in the print settings menu.
- 4. Print the document: Adjust any additional settings, such as page range or scaling, and click the 'Print' button to start your double-sided print job.
Frequently Asked Questions
Why is the 'Print on Both Sides' option greyed out in Adobe Acrobat?
This typically occurs when Acrobat cannot detect the duplexing hardware via the printer driver. It often happens after an OS update replaces the manufacturer's driver with a generic one. Updating to the official Epson driver usually restores the option.
Does the Epson 2750 printer support automatic double-sided printing?
Yes, the Epson EcoTank ET-2750 and similar models support automatic two-sided (duplex) printing. If you are prompted to manually flip the pages, it means the driver is misconfigured or the wrong driver is installed.
How do I manually enable the duplex unit in Windows?
Go to Settings > Devices > Printers & scanners, select your Epson printer, and click 'Manage'. Choose 'Printer properties', navigate to the 'Device Settings' or 'Optional Settings' tab, and ensure the Duplex Unit is set to 'Installed' or 'Enabled'.
