How to Re-Enter Server Credentials for Adobe Acrobat Shared Review
Question details
The user needs to update or re-enter their server login credentials for an Acrobat Shared Review.
- Product
- Adobe Acrobat DC
- Device & OS
- not provided
- Scenario
- Accessing a shared review PDF hosted on a server when the currently saved login is incorrect.
- Observed behavior
- Acrobat DC does not prompt the user to reconnect or enter new credentials after failing to authenticate with the existing cached credentials.
Ensure you have the correct server username and password provided by your review server administrator before clearing your old credentials.
Clear Saved Server Credentials from the Operating System
Removing the stored network password forces Adobe Acrobat to prompt you for new login details when reconnecting to the server.
Adobe Acrobat often relies on the operating system's secure credential storage to remember passwords for network servers. Clearing the outdated password here will trigger a fresh authentication prompt.
On Windows, open the Start menu, search for 'Credential Manager', and select it. On macOS, open 'Keychain Access' from the Utilities folder.
Look under 'Windows Credentials' or 'Web Credentials' (or search the Keychain) for the network address or URL of your shared review server.
Click on the credential entry and select 'Remove' or 'Delete' to clear the incorrect server login details from your system.
Close and reopen Adobe Acrobat DC, then open the shared review PDF. You should now be prompted to enter your new server credentials.
Manage Account and Security Settings in Acrobat
If the server is tied to an internal Acrobat security policy or Adobe account, refreshing the connection directly in the app can help.
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Frequently Asked Questions
Why isn't Acrobat prompting me for a password when opening a shared review?
Acrobat caches server credentials in the background or relies on your operating system's saved passwords. If an incorrect password is saved, the software will keep trying to use it silently, requiring you to manually delete the cached credentials to force a new prompt.
Can I change the review server address in an existing shared review PDF?
Generally, the server address is permanently embedded into the shared review PDF by the person who initiated it. If the server URL changes, the initiator usually needs to create and distribute a brand new shared review file.
What should I do if clearing credentials doesn't fix the Acrobat connection error?
If you still cannot connect after clearing your saved passwords, ensure your network connection is stable. If the issue persists, contact your IT department or network administrator to verify that the server is online and your account has the correct access permissions.
