Where Adobe Acrobat Stores WebDAV Login Credentials and How to Reset Them
Question details
Users need to locate where Adobe Acrobat saves WebDAV review credentials to clear incorrect passwords that are blocking access to a shared review server.
- Product
- Adobe Acrobat
- Device & OS
- Windows and macOS
- Scenario
- Attempting to sign in to a shared PDF review server via WebDAV but failing due to outdated or incorrectly saved login credentials.
- Observed behavior
- Acrobat uses incorrectly stored WebDAV credentials automatically, preventing the user from authenticating properly and joining the shared review.
Make sure to completely close Adobe Acrobat before modifying your system credentials to ensure the old passwords are fully cleared from the application's memory.
Clear WebDAV Credentials on Windows
Use the built-in Windows Credential Manager to locate and remove outdated WebDAV passwords saved by Acrobat.
On Windows, Adobe Acrobat delegates the storage of WebDAV network passwords to the operating system. Removing the entry here will force Acrobat to prompt you for your credentials again.
Press the Windows key, type 'Credential Manager' into the search bar, and press Enter to launch the utility.
Click on the 'Windows Credentials' tab at the top of the window to view network and application passwords.
Scroll down to the 'Generic Credentials' section and look for the entry associated with your WebDAV review server URL or Adobe Acrobat.
Click the down arrow next to the entry to expand it, select 'Remove', and confirm your choice. Restart Acrobat and attempt to sign in again.
Clear WebDAV Credentials on macOS
Use the macOS Keychain Access app to delete incorrect WebDAV passwords saved for Adobe Acrobat.
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Frequently Asked Questions
Why does Acrobat keep rejecting my WebDAV password even though I am typing the correct one?
Acrobat might not actually be trying the password you just typed; instead, it may be automatically pulling an older, incorrect password saved in your system's credential manager. Clearing the old entry forces Acrobat to accept the new password.
Do I need to reinstall Adobe Acrobat to fix WebDAV login issues?
No, reinstalling Acrobat is generally unnecessary. The credentials are saved in the Windows Credential Manager or macOS Keychain, not the application files. Clearing them from the operating system usually resolves the issue.
What happens after I delete the saved WebDAV credential?
The next time you open Acrobat and attempt to connect to the shared review server, the application will prompt you to enter your username and password manually. Once authenticated, you can choose to save the new, correct credentials.
