How to Stop Adobe Sign from Automatically Sending Copies to Signers
Question details
The user needs to prevent Adobe Sign from automatically emailing a completed copy of a signed agreement to the signers.
- Product
- Adobe Sign
- Device & OS
- not provided
- Scenario
- Managing automated email notifications and regulating document access after an agreement is successfully signed.
- Observed behavior
- Adobe Sign automatically delivers a completed copy to the signer upon signature, but the organization wants to restrict delivery and provide copies only upon manual request.
Verify that you have administrative privileges for your Adobe account, as modifying service-level email delivery configurations requires account admin authority.
Contact Adobe Customer Care to Modify Back-End Settings
Use this solution to disable automated completed document delivery, as this feature is controlled at the service level and cannot be toggled in the standard document interface.
In many Adobe Sign configurations, the automatic delivery of signed documents is a hardcoded default that guarantees all parties receive a copy of the executed agreement.
To override this default behavior for compliance or organizational reasons, the setting must be changed at the back-end level by Adobe's support team for your specific account.
Navigate to the Adobe Admin Console using your administrator credentials.
Click on the 'Support' tab located on the top navigation bar to access the customer care options.
Open a new support ticket or start a live chat with an Adobe representative.
Explicitly request the support agent to 'disable automatic delivery of completed documents to signers' for your specific account.
Sign and Manage PDFs Securely with WPS Office
If you need total control over who receives your completed documents, WPS Office offers an offline Fill & Sign feature. Sign your PDFs locally and manually share them only with the necessary recipients, avoiding unwanted automated emails.
- 1. Open your PDF: Launch WPS Office and open the PDF document you need to sign.
- 2. Access Fill & Sign: Navigate to the 'Edit' or 'Protect' tab and select the 'PDF Signature' or 'Fill & Sign' tool.
- 3. Apply Signature: Create or insert your electronic signature into the appropriate fields of the document.
- 4. Save and Share Manually: Save the finalized PDF to your local drive. You can now manually attach it to an email and send it exclusively to the recipients you choose.
Frequently Asked Questions
Can I turn off the completed email for specific signers only?
No, disabling the automatic delivery of completed documents in Adobe Sign is an account-wide or group-level setting. It cannot be applied selectively to individual signers on a single document.
Will the sender still receive a copy if signer copies are disabled?
Yes, senders and account administrators can still access and download the completed documents from their Adobe Sign Manage dashboard, regardless of the signer's email settings.
Why isn't there a toggle for this in the Adobe Sign interface?
Adobe enforces the automatic delivery of signed documents to all parties by default to ensure legal compliance and transparency. Overriding this requires explicit back-end changes by customer support.
