Fix Cannot Accept Organization's Terms of Use Login Issue
Question details
The user is unable to review or accept organizational terms of use during login because no terms are displayed, only a Done button.
- Product
- Microsoft Entra ID
- Device & OS
- not provided
- Scenario
- Logging into a school or organizational account that requires accepting terms of use.
- Observed behavior
- The system prompts that terms of use must be accepted but provides no actual document to review, leaving the user stuck on a page with only a Done button.
Ensure you have your IT administrator's contact information handy, as resolving this issue requires backend configuration changes in your organization's directory.
Contact Your Organization's IT Administrator
Because this is a backend policy configuration issue, only an administrator can resolve it by updating the Microsoft Entra ID settings.
This error occurs when the organization has enabled a Conditional Access policy requiring users to accept terms of use, but the actual terms document has not been uploaded or properly assigned to your user group in Microsoft Entra ID.
Locate the contact details for your school's IT support desk or organizational administrator.
Explain that you are stuck on the Terms of Use screen with only a Done button and no terms to accept.
Ask the administrator to verify if the terms of use document is successfully published and correctly assigned to your account in the Microsoft Entra ID Conditional Access policies.
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Frequently Asked Questions
Why is there only a Done button on the Terms of Use page?
This happens when the backend system (Microsoft Entra ID) triggers a requirement to accept terms, but the administrator hasn't uploaded the actual terms document for you to read.
Can I bypass the Conditional Access terms of use screen?
No, end-users cannot bypass this screen if the organization has enforced it via a Conditional Access policy. The IT admin must fix the policy configuration.
Does this error mean my school account is disabled?
No, your account is still active. The login process is simply paused because the system is waiting for you to accept a document that hasn't been properly provided by the administrators.
