Fix Co-Authoring Not Enabling in Microsoft Purview Compliance Portal
Question details
Users or administrators are unable to enable the co-authoring feature for labeled content in OneDrive and SharePoint through the Compliance portal.
- Product
- Microsoft Purview Compliance Portal
- Device & OS
- not provided
- Scenario
- Attempting to enable co-authoring for sensitivity labels in Microsoft 365.
- Observed behavior
- The co-authoring setting fails to turn on or save within the Microsoft Purview Compliance Portal interface.
Ensure you have Microsoft 365 administrator privileges and the Exchange Online PowerShell module installed before running these commands.
Reset the Co-Authoring Setting via PowerShell
Use PowerShell to explicitly disable the co-authoring setting on the backend before re-enabling it through the portal interface.
Sometimes the portal UI gets out of sync with backend policies. Manually turning off the feature using PowerShell clears the synchronization error, allowing you to successfully enable it again.
Search for PowerShell in your Windows Start menu, right-click the application, and select Run as administrator.
Type the command Connect-IPPSSession and press Enter to connect your PowerShell session to the Microsoft Purview environment.
Run the command: Set-LabelPolicy -Identity <policy name> -DisableCoauth $true (make sure to replace <policy name> with the actual name of your label policy).
After the command successfully executes, return to your web browser, navigate to the Compliance portal, and try enabling co-authoring again.
Create a Microsoft 365 Service Request
If resetting the policy via PowerShell does not work, escalate the issue to Microsoft Support.
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- 1. Download the App: Visit the official WPS Office website and download the free desktop application.
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Frequently Asked Questions
What is the Connect-IPPSSession command used for?
Connect-IPPSSession is a PowerShell cmdlet that connects your local shell to the Security & Compliance Center in Microsoft 365. It allows administrators to run backend configuration commands for Microsoft Purview.
Why does the Compliance portal fail to enable co-authoring?
This usually happens due to a backend synchronization glitch between the UI and the server policies. Disabling the policy forcefully via PowerShell acts as a reset, clearing the blockage so the UI can enable it properly.
What should I do if I don't have PowerShell admin rights?
If you do not have administrative privileges on your machine or global admin rights in Microsoft 365, you will need to contact your organization's IT department or Microsoft 365 administrator to run the commands or submit a support ticket on your behalf.
