Fix: Microsoft 365 Mobile App Shows Personal Files in Business Account
Question details
Users are seeing personal files, notes, and OneDrive folders after adding a business account to the Microsoft 365 mobile app.
- Product
- Microsoft 365 Mobile App
- Device & OS
- iPhone (iOS)
- Scenario
- Using the Microsoft 365 mobile app with a newly added business account alongside an existing personal account.
- Observed behavior
- Personal documents and folders remain visible even when using the business account, causing data separation and privacy concerns.
Ensure you have your Microsoft 365 business account credentials ready, as you will need to sign back into the application after resetting it.
Sign Out and Reset the Microsoft 365 App
Clear cached accounts and data by signing out and resetting the app through your mobile settings.
The Microsoft 365 mobile app can contain multiple signed-in accounts. When multiple accounts are active, the app may display a blended view of recent files. Resetting the app forces it to clear this cache.
Tap your profile icon in the top left corner of the Microsoft 365 app to see which accounts are currently signed in.
Select each account, navigate to its settings, and tap 'Sign Out' to remove them from the active session.
Open your iPhone's main Settings app, scroll down to find 'Microsoft 365', tap it, and toggle on the option to 'Reset Microsoft 365'.
Relaunch the Microsoft 365 app and sign in using only your required business account credentials to ensure personal files do not sync.
Reinstall the Microsoft 365 App
Perform a clean installation if resetting the app settings does not remove the personal files from the business view.
Contact Your Microsoft 365 Administrator
If personal files are still visible after reinstalling, the issue might require backend investigation by Microsoft support.
Separate Work and Personal Files Easily with WPS Office
Avoid account confusion and mixed files by using WPS Office for your personal documents while keeping your business files isolated on Microsoft 365. WPS Office is lightweight, completely free, and highly compatible with all standard document formats.
- 1. Download WPS Office: Get the free WPS Office app from the App Store or the official WPS website.
- 2. Manage personal files: Open and edit your personal documents in WPS Office without needing to sign into your business accounts.
- 3. Save in standard formats: Save your work in standard Office formats (.docx, .xlsx, .pptx) ensuring perfect compatibility.
Frequently Asked Questions
Why are my personal files showing up in my business account?
This happens when multiple accounts (personal and business) are signed into the same Microsoft 365 mobile app simultaneously. The app caches and blends the recent files view, causing personal files to appear alongside business documents.
Will resetting the Microsoft 365 app delete my files?
No, resetting the app only clears local app data, cache, and sign-in information. Your personal and business files remain safely stored in OneDrive or your device's local storage.
How do I remove a personal account from the Microsoft 365 app entirely?
Tap your profile icon in the app, select your personal account, navigate to the account Settings, and choose 'Sign Out'. This removes the account's access and clears its synced files from your recent list.
