Account Security Problems

How to Investigate Unauthorized Microsoft Store and MSBill.info Charges

Tauseeq Magsi Oct 1, 2026 868 views

Question details

The user needs to identify and resolve unrecognized credit card charges labeled as Microsoft Store, Microsoft Office, or MSBill.info.

How to Investigate Unauthorized Microsoft Store and MSBill.info Charges

Product: Microsoft Account Billing
Device & OS: not provided
Scenario: Reviewing bank or credit card statements and noticing unexpected or unknown charges associated with Microsoft services.
Observed behavior: Credit-card transactions display descriptions like MICROSOFT*STORE, MICROSOFT*OFFICE, MICROSOFT*ONEDRIVE, or MSbill.info that do not match the user's known purchase history.

Before you start

Ensure you have the exact dates and amounts of the unrecognized charges from your bank statement, and gather the login credentials for all Microsoft accounts used by you or your family members.

Solution 1Recommended

Verify Purchase History Across All Microsoft Accounts

Check the official Microsoft billing order history to confirm if the charge originated from an active subscription, a forgotten free trial, or a family member's account.

Many unexpected charges turn out to be auto-renewing subscriptions (like Microsoft 365 or Xbox Game Pass) or purchases made by a child or family member using a shared device.

Log into your Microsoft account

Navigate to account.microsoft.com/billing/orders using a web browser and sign in with your Microsoft account credentials.

Review the order history

Check the list of recent transactions. Be sure to switch the date filter to view older transactions if the charge occurred weeks or months ago.

Check alternative accounts

If the charge is not listed, sign out and sign back in with any other Microsoft accounts you or your family members own, then repeat the billing history check.

Search your email inboxes

Look through your email inbox and junk folders for purchase confirmation emails from Microsoft that match the charge amount and date on your bank statement.

Verify Purchase History Across All Microsoft Accounts

Solution 2

Dispute the Unauthorized Charge with Your Bank

If you cannot link the charge to any known Microsoft account, the transaction is likely fraudulent and must be handled by your financial institution.

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Frequently Asked Questions

What is MSBill.info on my bank statement?

MSBill.info is the standard billing descriptor used by Microsoft for digital purchases. This includes Microsoft 365 subscriptions, Xbox games, Skype credits, and app purchases from the Microsoft Store.

Can I get a refund for an unauthorized Microsoft purchase?

Yes. If the purchase is truly unauthorized or fraudulent, you can dispute it directly with your bank or credit card issuer to get your money back. You can also contact Microsoft Support online to report the unauthorized charge.

Why did I get charged for Microsoft Office when I didn't buy it?

You may have signed up for a free trial of Microsoft 365 that automatically converted into a paid recurring subscription after the trial period ended. Alternatively, a family member might have purchased or renewed it using a shared credit card.

Should I cancel my credit card if I see unauthorized Microsoft charges?

If you have checked all your Microsoft accounts and cannot find a matching order, it is highly recommended to cancel your credit card. Contact your bank to report the card as compromised so they can issue you a new one with a different number.

Microsoft Office Security Issues