Copilot Not Working

Fix Copilot Stuck Generating Quiz Questions in Microsoft Forms

Maira Mehtab Sep 22, 2026 868 views

Question details

The user is experiencing an issue where Copilot fails to generate quiz questions in Microsoft Forms, remaining indefinitely stuck on the loading screen, despite functioning properly in other applications like Word and PowerPoint.

Product: Microsoft Forms
Device & OS: not provided
Scenario: Attempting to automatically generate a quiz using the Copilot feature within Microsoft Forms.
Observed behavior: The interface hangs on the 'It’s being generated, please wait' message and never completes the quiz creation process.

Before you start

Ensure you have a stable internet connection and verify that your Microsoft 365 Copilot license is currently active and properly assigned to your account.

Solution 1Recommended

Clear Browser Cache and Use InPrivate Window

Browser cache, corrupted cookies, or conflicting browser extensions can often cause web-based AI generation features to hang indefinitely.

Because Microsoft Forms operates entirely within your web browser, local browser data can sometimes interrupt the scripts required for Copilot to function properly. Clearing this data or bypassing it with an InPrivate window is the most effective first step.

Open Browser Settings

Click the three dots in the upper right corner of your browser (Edge or Chrome) and select 'Settings'.

Clear Browsing Data

Navigate to the 'Privacy, search, and services' or 'Privacy and security' tab, and click 'Choose what to clear' under the Clear browsing data section.

Select Cookies and Cache

Check the boxes for 'Cookies and other site data' and 'Cached images and files', then click 'Clear now'.

Test in InPrivate Mode

Alternatively, open an InPrivate or Incognito window by pressing Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac), log back into Microsoft Forms, and attempt to generate the quiz again.

Extension Conflicts: If Copilot works in InPrivate mode but not in your normal browsing window, a browser extension (such as an ad blocker) is likely interfering with the process.

Solution 2

Verify Copilot License and Tenant Availability

Forms Copilot availability strictly depends on your specific Microsoft 365 license type and whether the feature is enabled by your organization's administrator.

Solution 3

Test on a Different Browser or Device

Device-specific network settings or browser incompatibilities might prevent the AI generation from completing.

Free Microsoft Office alternative

Try WPS Office for Seamless Document and Form Creation

If you continue to experience web glitches or licensing restrictions with Microsoft 365 Copilot, consider switching to WPS Office. It provides a lightweight, easy-to-use, and highly compatible alternative for all your document, spreadsheet, and presentation needs, complete with built-in AI productivity tools.

1. Download the Installer: Visit the official WPS Office website and click the 'Download' button to get the free installer.
2. Install WPS Office: Run the downloaded file and follow the simple on-screen instructions to set up the suite on your device.
3. Explore AI Features: Open WPS Office, create a new document or spreadsheet, and access the WPS AI assistant directly from the toolbar to start generating content effortlessly.

Fully compatible with Microsoft Office formats including Word, Excel, and PowerPointBuilt-in AI assistant to help generate content, summarize data, and boost productivityLightweight application that runs smoothly without consuming excessive system resourcesFree to use with a familiar interface that makes migration seamless

microsoft office alternative - wps office

Frequently Asked Questions

Why does Copilot work in Word and PowerPoint but not in Forms?

Word and PowerPoint often operate through local desktop applications or use different server endpoints for Copilot processing. Microsoft Forms is entirely web-based, meaning issues are usually tied to browser cache, web extensions, or specific web-tenant license restrictions rather than the overall Copilot service.

How do I know if my Microsoft 365 account includes Forms Copilot?

You can check your subscription status in the Microsoft 365 admin center or your personal account dashboard. Accessing Forms Copilot typically requires an active Copilot Pro (for personal users) or Copilot for Microsoft 365 (for enterprise or school users) license.

What should I do if the generation screen is stuck for more than 10 minutes?

If Copilot remains stuck on 'It's being generated, please wait' for more than a few minutes, the generation request has likely timed out or failed silently. You should refresh the web page, clear your browser cache, and try submitting your prompt again.

Can browser extensions block Copilot from generating quizzes?

Yes. Ad blockers, script blockers, or strict privacy extensions can interfere with the background scripts that Microsoft Forms uses to communicate with the Copilot AI servers. Try disabling these extensions or using an InPrivate window to resolve the issue.

Microsoft Copilot Issues