Copilot Not Working

How to Fix PowerPoint Copilot Stuck on Loading Screen

Aamir Naveed Akram Oct 1, 2026 869 views

Question details

Users are experiencing an issue where PowerPoint Copilot fails to load and remains stuck indefinitely.

How to Fix PowerPoint Copilot Stuck on Loading Screen

Product: Microsoft PowerPoint
Device & OS: not provided
Scenario: Attempting to launch or use Microsoft Copilot features to generate or edit content within a presentation.
Observed behavior: The Copilot pane displays gray loading bars and remains stuck on the loading screen without completing the action.

Before you start

Ensure your computer has an active, stable internet connection and that you are signed in with the Microsoft account associated with your Copilot license.

Solution 1Recommended

Verify and Reset Network, Proxy, and DNS Configurations

Resolving network connectivity issues or restrictive proxy settings allows Copilot to successfully communicate with Microsoft's AI servers.

Copilot relies heavily on a continuous cloud connection. If your network configuration is blocking necessary ports or routing traffic through a restrictive proxy, the service will hang on the loading screen.

Check network stability

Switch to a different Wi-Fi network or use a wired ethernet connection to rule out localized internet drops.

Review proxy settings

In Windows, go to Settings > Network & internet > Proxy. Ensure that no unauthorized manual proxy setups are blocking Office applications.

Restart network components

Turn off your router and modem, wait 30 seconds, and turn them back on to refresh your local DNS cache and connection.

Verify and Reset Network, Proxy, and DNS Configurations

Avoid Obsolete Protocols: Do not enable obsolete security protocols such as SSL 3.0 or TLS 1.0 in your internet settings unless specifically required by your organization, as these can interfere with modern cloud services.

Solution 2

Update Office and Test Cross-App Functionality

Updating PowerPoint to the latest version and verifying Copilot in other apps helps isolate software-specific glitches.

Free Microsoft Office alternative

Try WPS Office with WPS AI for a Seamless Presentation Experience

If Microsoft PowerPoint Copilot continues to experience loading issues, consider switching to WPS Office. WPS Presentation offers a free, lightweight alternative with built-in WPS AI to help you generate, outline, and polish your slides effortlessly without the heavy system requirements.

1. Download WPS Office: Visit the official WPS website to download and install the free WPS Office suite.
2. Open WPS Presentation: Launch the application and create a new presentation or open your existing .pptx file.
3. Activate WPS AI: Click the WPS AI icon on the ribbon to start generating and formatting your slides instantly.

Built-in WPS AI to instantly generate slide outlines and presentation content.Fully compatible with Microsoft PowerPoint (.pptx) file formats.Lightweight software that loads quickly and runs smoothly on older devices.Free to use with a familiar, easy-to-navigate user interface for seamless migration.

microsoft office alternative - wps office

Frequently Asked Questions

Why does Copilot only get stuck in PowerPoint but works in Word?

This usually points to a PowerPoint-specific glitch, a corrupted application cache, or a conflicting add-in. Try updating Office via File > Account, or running a Quick Repair on your Office installation from the Windows Control Panel.

Do I need a specific license for PowerPoint Copilot?

Yes, Microsoft Copilot requires a specific Microsoft 365 subscription along with the Copilot Pro or Copilot for Microsoft 365 add-on license. Without a valid license assigned to your account, the service cannot authenticate and may fail to load.

How do I know if the Copilot service is currently down?

You can check the Microsoft 365 Service health dashboard in the admin center (if you are an IT administrator) or visit the official Microsoft Support social media channels for real-time outage reports regarding Copilot services.

Will changing my DNS fix the Copilot loading issue?

It is possible. Changing your DNS to a reliable public server (like Google DNS or Cloudflare) can resolve local connection routing issues that prevent PowerPoint from communicating effectively with Microsoft's AI servers.

Microsoft Copilot Issues