Fix Acrobat Send for Review Cannot Connect to SharePoint Online
Question details
Users are unable to send documents for review through Adobe Acrobat DC Pro via SharePoint Online, encountering server connection failures and incorrect URL displays.
- Product
- Adobe Acrobat DC Pro, SharePoint Online
- Device & OS
- not provided
- Scenario
- Attempting to send a PDF document for a shared review using the Acrobat to SharePoint integration.
- Observed behavior
- Reviewers receive a server connection error, and Acrobat displays an IP address instead of the standard Microsoft 365 SharePoint URL.
Ensure you have administrative or contributor permissions for the target SharePoint site and that your Microsoft 365 account is actively authenticated on your system.
Verify and Re-add the SharePoint Tenant URL in Acrobat
Re-establishing the connection to your organization's SharePoint Online tenant can resolve DNS and IP address resolution errors.
When Acrobat fails to properly resolve the Microsoft 365 domain, it may default to an IP address, which disrupts the server connection for external reviewers. Re-adding the account forces Acrobat to fetch the correct tenant URL.
Launch Adobe Acrobat DC Pro. Navigate to 'Edit' > 'Preferences' on Windows or 'Acrobat' > 'Preferences' on macOS.
Select 'Online Services' or 'Accounts' from the left-hand panel. Locate the linked SharePoint account displaying the IP address and click 'Remove'.
Click 'Add Account' and choose 'SharePoint Site'. Enter the exact Microsoft 365 SharePoint URL for your organization (e.g., https://yourtenant.sharepoint.com/sites/yoursite) and authenticate.
Check Microsoft 365 Authentication and Site Permissions
Verify that enterprise authentication tokens are valid and reviewers have the necessary permissions to access the SharePoint site.
Use WPS Office for Seamless PDF and Document Collaboration
Troubleshooting enterprise server integrations between Adobe and SharePoint can be time-consuming. WPS Office provides a lightweight, all-in-one alternative with robust PDF editing, cloud document sharing, and built-in review tools that do not require complex server configurations.
- 1. Open the PDF Editor: Launch WPS Office and click on the 'PDF' tab to open the built-in PDF editor.
- 2. Annotate and Review: Open your document and use the 'Comment' tab to add highlights, sticky notes, and text annotations.
- 3. Share via Secure Link: Click the 'Share' button in the top right corner to generate a secure cloud link and send it directly to your reviewers.
Frequently Asked Questions
Why does Acrobat show an IP address instead of the SharePoint URL?
This usually happens due to a DNS resolution failure or an outdated cached connection token in Acrobat. The application falls back to the server's direct IP address rather than the properly mapped Microsoft 365 domain name.
Do reviewers need Adobe Acrobat installed to participate in a SharePoint review?
Yes, reviewers generally need Adobe Acrobat Reader or Acrobat Pro configured with the correct access to the SharePoint site to sync and publish comments properly during a shared review.
How do I force Acrobat to update its SharePoint connection settings?
You can force an update by completely removing the SharePoint account from Acrobat's preferences, clearing your local application cache, and manually adding the correct SharePoint Site URL back into the software.
