OneDrive File Issues

Fix Cannot Move or Copy Files to OneDrive on Android (Pixel 8a)

Maira Mehtab Sep 22, 2026 868 views

Question details

The user is unable to transfer or copy files from their Android device's internal storage directly into the OneDrive mobile app.

Product: OneDrive for Android
Device & OS: Android (Pixel 8a)
Scenario: Attempting to migrate local files from the internal storage of an Android phone to Microsoft OneDrive for cloud backup.
Observed behavior: The move or copy operation fails, likely due to OneDrive for Android's limitations with processing specific local folders or unsupported special file types.

Before you start

Verify that your OneDrive app is updated to the latest version and that you have granted the app full 'Files and media' permissions in your Android settings.

Solution 1Recommended

Transfer Android Files to OneDrive via a Computer

Bypass the Android app's local folder restrictions by transferring your files to a PC first, then uploading them to OneDrive.

Because the OneDrive Android application sometimes struggles to read specific local directories or process certain background file types, using a computer as an intermediary can ensure your files are safely uploaded to your cloud storage.

Connect your Android device to a computer

Use a compatible USB cable to plug your Pixel 8a into your Windows or Mac computer.

Enable file transfer mode

Swipe down from the top of your phone screen, tap the USB charging notification, and select 'File Transfer' or 'MTP' from the USB preferences menu.

Copy files to your computer

Open your computer's file explorer, locate your phone under connected devices, and copy the required files from your internal storage to a local desktop folder.

Upload to OneDrive

Open the OneDrive desktop client or navigate to the OneDrive web version in your browser, then drag and drop the copied files into your account to synchronize them.

Access Restored: Once the files are uploaded via your computer, you can seamlessly view and access them through the OneDrive app on your Pixel 8a.

Solution 2

Test File Types and Isolate the Error

Determine if the transfer failure is caused by a system folder restriction or an unsupported file format.

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Frequently Asked Questions

Why does OneDrive for Android restrict uploading from certain local folders?

Android operating systems enforce strict security and storage access frameworks (like Scoped Storage). OneDrive may not have the necessary permissions to pull files directly from hidden system directories, app-specific folders, or protected internal storage locations.

How do I fix the 'Upload Paused' error in OneDrive on my phone?

This error is typically caused by a poor internet connection or your phone's battery saver mode restricting background data. Ensure you are connected to a strong Wi-Fi network and disable battery optimization for the OneDrive app in your Android settings.

Is there a file size limit when copying files to OneDrive from an Android device?

While the maximum file size limit for OneDrive is 250GB, uploading extremely large files from a mobile device can result in app crashes or network timeouts. For large video files or data archives, it is highly recommended to transfer the files to a computer first and upload them via a wired or stable desktop network connection.

Document & File Issues