Fix Microsoft 365 Apps Crashing When Printing on Windows 11
Question details
Users experience Microsoft 365 applications closing abruptly or failing to display the print dialog box when attempting to print documents.
- Product
- Microsoft 365 Apps (Word, Publisher)
- Device & OS
- Windows 11
- Scenario
- Attempting to print a document from a Microsoft 365 application to a connected printer.
- Observed behavior
- The application closes immediately upon initiating a print job, the print dialog box does not appear, or print jobs enter the queue and quickly disappear without printing.
Save your current documents and ensure all Microsoft 365 applications are fully closed before initiating any repairs or reinstallations.
Run an Online Repair for Microsoft 365
Use the built-in Windows repair tool to fix corrupted Microsoft 365 application files that are causing the crash.
Microsoft provides an Online Repair utility that thoroughly scans and fixes issues within the Office suite by replacing corrupted installation files.
Click the Start button in Windows 11, search for 'Apps & features' (or 'Installed apps'), and press Enter.
Scroll down the list of installed applications until you find your Microsoft 365 or Office installation.
Click the three dots next to Microsoft 365, select 'Modify', choose 'Online Repair', and click 'Repair' to begin the process. Restart your computer once completed.
Reinstall Full-Feature Printer Software and Drivers
Update and reinstall the complete printer driver package to resolve communication errors between Windows 11 and your printer.
Try WPS Office for Stable and Reliable Document Printing
If Microsoft 365 continues to crash during printing, WPS Office offers a free, lightweight alternative. It ensures full compatibility with your existing Office files and provides a stable environment for editing and printing your documents without unexpected crashes.
- 1. Download WPS Office: Visit the official WPS website to download and install the free WPS Office suite on your Windows 11 device.
- 2. Open Your Document: Right-click the problematic Word or Publisher document, select 'Open with', and choose WPS Office.
- 3. Print Without Crashing: Click the Print icon on the top toolbar or press Ctrl+P to securely print your document.
Frequently Asked Questions
Why does Word close immediately when I click print?
This is often caused by corrupted Microsoft 365 installation files or a conflict between the application and an outdated or incompatible printer driver on Windows 11.
Will running an Online Repair for Microsoft 365 delete my files?
No, an Online Repair only replaces and fixes the system files and registry keys associated with the Microsoft 365 apps. Your personal documents and data remain completely safe.
Why do print jobs appear in the queue and then suddenly disappear?
This typically indicates a print spooler failure or a driver issue. When the system fails to send the data to the printer hardware properly, it discards the failed job to prevent the queue from freezing.
