File Sharing Problems

Fix Microsoft 365 Group Folder Sharing Not Working in OneDrive App

Steve K Sep 27, 2026 868 views

Question details

Microsoft 365 folders shared via Outlook groups do not sync correctly to the OneDrive mobile app, and removed members may keep their access.

Fix Microsoft 365 Group Folder Sharing Not Working in OneDrive App

Product: OneDrive, Microsoft 365
Device & OS: not provided
Scenario: Attempting to access and manage shared folders on the OneDrive mobile app that were originally shared using an Outlook group.
Observed behavior: Folders do not appear in the Shared section of the OneDrive mobile app, sharing links force users to the web browser instead of the app, and members removed from the group still retain access to the files.

Before you start

Ensure you are signed into the OneDrive mobile app with the correct Microsoft 365 account and verify that you have an active internet connection before modifying sharing permissions.

Solution 1Recommended

Share Folders Directly Using Individual Email Addresses

Bypass the Outlook group sharing limitations by directly inviting users via their specific email addresses to ensure mobile app compatibility.

Because the OneDrive mobile app often struggles to sync and display folders shared broadly through Outlook groups, using direct email sharing is the most reliable workaround to guarantee native app access.

Open OneDrive Web

Log into OneDrive via your web browser and navigate to the folder you wish to share.

Select the Share Option

Click the 'Share' icon located next to the folder name or at the top of the action menu.

Enter Individual Emails

Instead of typing the Outlook group name, manually enter the individual email addresses of the users who need access.

Send the Invitation

Click 'Send' to grant access. The folder will now properly appear in the 'Shared' section of their OneDrive mobile app.

Share Folders Directly Using Individual Email Addresses

Native App Access: Direct sharing ensures users can open the folder natively within the OneDrive mobile app rather than being automatically redirected to a mobile web browser.

Solution 2

Revoke Access and Recreate Sharing Links

Fix the security issue of removed members retaining access by deleting old sharing links and creating new ones.

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Frequently Asked Questions

Why do my OneDrive shared links keep opening in a web browser instead of the mobile app?

This usually happens when a folder is shared via an Outlook group rather than individual email addresses. The mobile app cannot properly resolve the group permission deep link, causing it to fall back to the web version.

How can I completely remove a user's access to a shared OneDrive folder?

You need to access the 'Manage Access' panel for the folder on OneDrive web, locate the specific link or user, and select 'Stop Sharing'. Simply removing them from an Outlook group might not instantly revoke access due to server caching.

Can I view Outlook group files on my mobile device if OneDrive doesn't show them?

If they do not appear natively in the OneDrive app's 'Shared' tab, you can often access them by using the Microsoft SharePoint mobile app or by opening the group's document library directly in a mobile web browser.

Document & File Issues