File Sharing Problems

Fix Missing Send Button in Adobe Send When Sharing Files

Emma Brown Oct 28, 2026 869 views

Question details

Users are unable to finalize file transfers because the Send or Create Link button does not appear after selecting files in the web interface.

How to Fix the Missing Send Button in Adobe Send

Product: Adobe Send
Device & OS: Windows
Scenario: Attempting to share documents via web browsers using Adobe Send.
Observed behavior: The Send button remains hidden after files are selected, particularly when using specific browser builds like Firefox 32.0.3.

Before you start

Ensure that your web browser is updated to its latest version and clear your browser cache before troubleshooting interface display issues.

Solution 1Recommended

Configure Required Link Settings and Details

The Send button is hidden by default until all mandatory sharing parameters, such as link type and recipient email, are correctly provided.

Adobe Send requires you to define how the file will be accessed before it allows you to generate a link or send an email. Incomplete forms will prevent the interface from displaying the final action button.

Select the link type

After uploading or selecting the files you wish to share, look for the sharing options and click to select either 'Public Link' or 'Personalized Link'.

Enter a valid email address

If you selected the 'Personalized Link' option, click on the Recipient Email Address field and type a properly formatted email address.

Click Send

Once a valid email address is recognized by the system, the Send or Create Link button will automatically appear at the bottom of the sharing panel.

Configure Required Link Settings and Details

Paid Account Requirement: The Personalized Link feature and the subsequent Send button availability may require an active paid subscription to function correctly.

Solution 2

Switch to a Fully Supported Web Browser

Certain browser builds, notably older versions of Firefox, may experience UI rendering bugs that prevent the Send button from showing.

Seamless PDF Sharing

Share Documents Easily Using WPS Office

If web-based sharing tools are causing browser compatibility issues, switch to WPS Office. It provides a robust, built-in PDF reader and editor that lets you securely share your files directly from your desktop or mobile device without relying on complex web plugins.

1. Open your file in WPS Office: Launch the WPS Office application and open the PDF or document you want to share.
2. Click the Share button: Locate and click the 'Share' icon situated in the top right corner of the document workspace.
3. Set sharing permissions: Choose whether to share the document as a view-only link, an editable file, or an email attachment.
4. Send to your recipients: Copy the generated sharing link to paste into any messaging app, or enter your recipient's email address to send it directly.

Built-in PDF sharing via secure cloud links or direct emailFully compatible with standard Adobe PDF and Microsoft Office formatsLightweight application with an intuitive, user-friendly interfaceNo web browser UI glitches to interrupt your workflow

microsoft office alternative - wps office

Frequently Asked Questions

Does Adobe Send work properly on all web browsers?

While Adobe Send supports most modern browsers, users on older builds like Firefox 32.0.3 may experience interface issues such as missing buttons. Using updated versions of Google Chrome or Microsoft Edge is recommended.

Why can't I send a Personalized Link?

To send a Personalized Link, you must enter a valid email address in the Recipient Email Address field. The Send button remains hidden until this required information is provided and validated.

Do I need to install a special plugin to make the Send button appear in Firefox?

No specific plugin is required to fix this issue. If the button is missing in Firefox, ensure the browser is completely up to date, clear your cache, or switch to a different browser like Chrome.

Document & File Issues