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Fix OneDrive Folder Names and Icons Missing in List View on Mac
Question details
Users are unable to see folder names and icons when viewing their OneDrive files online in list or compact view.
- Product
- Microsoft OneDrive
- Device & OS
- macOS (including Sonoma 14.7) and iOS
- Scenario
- Accessing OneDrive Work or School accounts through a web browser (such as Safari) on Apple devices.
- Observed behavior
- Folder names and icons completely disappear in list and compact views, though they remain visible when the view is switched to tile view.
Verify that your Mac or iOS device has a stable internet connection, and try logging into your OneDrive account using a different web browser to rule out browser-specific rendering bugs.
Use the Submit Feedback Panel Workaround
This temporary workaround forces the web browser to re-render the page, making the hidden folder names and icons visible again without changing your view settings.
This issue is often related to browser rendering bugs on macOS and iOS, specifically affecting Safari 18.0 or beta versions of macOS. While Microsoft and Apple work on a permanent patch, this quick trick restores visibility.
Open your web browser and sign in to your OneDrive work or school account.
Open the directory where the folder names and icons are missing in the list view.
Click on the 'Settings' gear icon or the 'Help' icon located in the top right corner of the screen, and select 'Submit feedback' from the dropdown menu.
Opening this panel forces the page to refresh its graphical elements, temporarily restoring your folder names and icons. You can close the panel afterward.
Switch from List View to Tile View
Since the rendering bug exclusively affects the list and compact list views, changing your folder layout acts as an immediate and stable workaround.
Test Alternative Web Browsers
Because this missing icon bug is tied to specific browser rendering engines (like Safari 18.0 on macOS Sonoma 14.7), using an alternative browser can bypass the issue completely.
Experience Reliable Cloud File Management with WPS Office
If you are tired of web rendering bugs and syncing glitches in Microsoft OneDrive, consider switching to WPS Office. It provides a lightweight, seamlessly integrated cloud drive for all your documents, ensuring your files are always visible and accessible across macOS, iOS, Windows, and Android.
- 1. Download WPS Office: Visit the official WPS website and download the free version for macOS or iOS.
- 2. Install and Log In: Follow the installation prompts, open the application, and log in to activate your free WPS Cloud space.
- 3. Manage Files Seamlessly: Upload, edit, and manage your documents directly within the native WPS Office app, avoiding browser-based display issues.
Frequently Asked Questions
Why do OneDrive folders disappear only in list view on Mac?
This is caused by a graphical rendering bug in specific browser versions (like Safari 18.0) or macOS versions (like Sonoma 14.7 or betas). The browser fails to properly draw the CSS elements associated with the list and compact views, while the tile view uses a different layout structure that remains unaffected.
Does this missing icon issue affect personal OneDrive accounts?
Based on user reports, this specific bug seems to primarily affect OneDrive for Work and School accounts accessed via web browsers on Apple devices. Personal accounts and users on Windows PCs do not typically experience this exact rendering failure.
Is there a permanent fix for the missing folder names on Mac browsers?
Currently, users must rely on temporary workarounds like switching to Tile view, opening the feedback panel to force a page refresh, or using a non-Webkit browser like Chrome. A permanent fix requires a software update from Microsoft's web team or Apple's Safari team.
