OneDrive File Issues

Fix OneDrive 'Open in Another App' Not Working on iOS

Algirdas Jasaitis Oct 1, 2026 869 views

Question details

Users are unable to use the 'Open in Another App' feature in the iOS OneDrive app to send files to other applications like Outlook.

How to Fix OneDrive 'Open in Another App' Not Working on iOS

Product: Microsoft OneDrive
Device & OS: iOS
Scenario: Attempting to share or open a file from the OneDrive iOS app into another mobile application.
Observed behavior: The 'Open in Another App' option fails to work, even after resetting the app or signing out and back in.

Before you start

Ensure your iPhone or iPad is running the latest version of iOS, and verify that the target app (such as Outlook or your PDF reader) is fully updated.

Solution 1Recommended

Uninstall and Reinstall the OneDrive App

A clean installation of the OneDrive app often resolves persistent file-sharing and integration glitches on iOS.

When standard troubleshooting like resetting the app or signing out fails, the app's installation files or local cache may be corrupted. Completely removing and reinstalling the app clears out these hidden errors.

Uninstall OneDrive

Press and hold the OneDrive app icon on your iOS home screen, tap 'Remove App', and then select 'Delete App' to confirm.

Restart your iOS device

Turn off your iPhone or iPad, wait a few seconds, and turn it back on to ensure temporary system caches are cleared.

Reinstall OneDrive

Open the App Store, search for Microsoft OneDrive, and download the latest version.

Sign in and test

Launch OneDrive, log back into your Microsoft account, select a file (such as a PDF), and try using the 'Open in Another App' feature again.

Uninstall and Reinstall the OneDrive App

Check App Permissions: When reinstalling, make sure you grant OneDrive the necessary permissions to access files and share data with other apps when prompted.

Free Microsoft Office alternative

Edit OneDrive Files Seamlessly with WPS Office

Having trouble sharing files between apps on iOS? WPS Office provides a free, lightweight alternative that directly integrates with cloud storage services like OneDrive, eliminating the need to constantly use the 'Open in Another App' feature. You can open, edit, and share Word, Excel, PowerPoint, and PDF files effortlessly within one app.

1. Download WPS Office: Get WPS Office for free from the App Store and launch the application on your iOS device.
2. Add OneDrive Storage: Navigate to the 'Open' tab, tap on 'Add Cloud Storage', and log securely into your Microsoft OneDrive account.
3. Open and Edit Directly: Browse your OneDrive folders directly inside WPS Office and tap any document or PDF to start editing without needing third-party sharing options.

Connect seamlessly to OneDrive, Google Drive, and Dropbox directly within the app.Highly compatible with Microsoft Word, Excel, and PowerPoint file formats.Built-in PDF reader and editor for comprehensive mobile productivity.Lightweight app size with a familiar user interface for smooth migration.

microsoft office alternative - wps office

Frequently Asked Questions

Why is the 'Open in Another App' option unresponsive on my iPhone?

This is often caused by a corrupted app cache, a mismatch in permissions, or a temporary bug in the current version of the OneDrive app. Uninstalling and reinstalling the app usually restores full functionality.

Does clearing the cache fix iOS OneDrive file sharing issues?

While iOS does not have a direct 'Clear Cache' button for OneDrive like Android does, deleting and reinstalling the app serves the same purpose by effectively wiping corrupted cached data.

Can I open OneDrive documents directly from other iOS apps instead?

Yes. If the destination app supports the native iOS Files app integration, you can often browse your OneDrive files directly from that app's 'Open' menu without needing to initiate the share from the OneDrive app itself.

Document & File Issues