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Fix OneDrive Opening Access Your Memories Instead of Folders
Question details
The user is unable to access their stored files because OneDrive defaults to the 'Access your memories' page instead of displaying the file and folder directory.
- Product
- Microsoft OneDrive
- Device & OS
- not provided
- Scenario
- Attempting to browse and open stored folders within the OneDrive web or desktop interface.
- Observed behavior
- OneDrive fails to expand folders and incorrectly redirects to the 'Access your memories' page, blocking access to the user's files.
Ensure you have a stable internet connection and your Microsoft account credentials ready before attempting to sign out and troubleshoot your session.
Check Microsoft Service Status and Re-sign In
Verifying the server status and refreshing your login session is the quickest way to resolve temporary OneDrive service glitches.
Often, unexpected page redirects in Microsoft services are caused by temporary server-side outages or expired session tokens in your browser.
Navigate to the official Microsoft 365 service status page in your browser to check for any ongoing outages affecting OneDrive.
If the service is running normally, click your profile picture in the top-right corner of the OneDrive interface and select 'Sign out'.
Close your browser tab, open a new one, navigate back to OneDrive, and sign in again with your Microsoft account credentials to refresh your session.
Verify Account and Use an Alternative Browser
Ensure you are logged into the correct Microsoft account and rule out browser cache issues that might be forcing the memories page.
Contact Microsoft Support
If the folders remain inaccessible across all devices and browsers, official intervention from Microsoft is required.
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Frequently Asked Questions
Why does OneDrive show 'Access your memories' instead of my folders?
This usually occurs due to a temporary server glitch on Microsoft's end, a corrupted browser session, or being logged into an incorrect account that defaults to the memories landing page.
Are my files lost if I can only see the memories page?
No, your files are perfectly safe on Microsoft's servers. The issue is strictly with the web interface failing to load the correct folder view, not a loss of data.
Can I disable the 'On this day' memories feature in OneDrive?
Yes. You can disable memory notifications by clicking the Settings gear icon in OneDrive, selecting Options, clicking on Notifications, and unchecking the box for 'On this day memories are available'.
