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Fix OneDrive Photos Not Fully Syncing with Samsung Gallery
Question details
The user is experiencing incomplete synchronization of photos and videos between Microsoft OneDrive and the Samsung Gallery app after migrating to a new smartphone.
- Product
- OneDrive and Samsung Gallery
- Device & OS
- Galaxy S25 Ultra (Android)
- Scenario
- Attempting to sync cloud media folders with the default gallery app after switching to a new mobile device.
- Observed behavior
- Only specific OneDrive folders synchronize to the device. Certain synced folders are missing either photos or videos, resulting in an incomplete media library.
Ensure your device is connected to a strong, stable Wi-Fi network and has enough battery life to sustain background synchronization processes without interruption.
Verify Album Selection and Account Linking Settings
Ensure that the correct Microsoft and Samsung accounts are linked and that all desired folders are explicitly selected for synchronization.
By default, Samsung Gallery may only sync specific camera folders. If you have custom folders containing videos or photos, you must manually enable them for synchronization.
Launch the Samsung Gallery app, tap the menu icon (three horizontal lines) at the bottom, and select 'Settings'.
Tap on 'Sync with OneDrive' and ensure the toggle is turned on. Confirm your Samsung account is successfully linked to your primary Microsoft account.
Within the Sync settings, tap on 'Albums to sync' and toggle the switches for all the specific folders containing your missing photos and videos.
Clear App Caches and Enable Background Activity
Corrupted cache data or restricted background activity can pause or interrupt media synchronization between OneDrive and your gallery.
Check File Formats and Update Software
Missing media might be saved in formats not natively supported by Samsung Gallery, or synchronization might be failing due to bugs in outdated app versions.
Manage Your Documents Seamlessly with WPS Office
While troubleshooting cloud sync issues between OneDrive and your device's gallery, you may also need a reliable suite to manage your cloud documents. WPS Office is a free, lightweight alternative to Microsoft Office that offers seamless format compatibility, a familiar interface, and excellent mobile performance.
- 1. Download the App: Get WPS Office for free from the Google Play Store on your mobile device.
- 2. Connect Your Cloud: Open WPS Office, navigate to the Cloud tab, and securely sign in with your Microsoft OneDrive account.
- 3. Access and Edit: Easily open, view, and edit your synced Word, Excel, and PowerPoint files without losing formatting.
Frequently Asked Questions
Why are my RAW or HEIC photos on OneDrive not showing up in Samsung Gallery?
Samsung Gallery might not fully support displaying certain RAW or uncompressed HEIC formats directly from cloud synchronization. You may need to download these files manually to your device's local storage or convert them to JPG before syncing.
How do I force OneDrive to sync in the background on my Samsung phone?
Go to Settings > Apps > OneDrive > Battery, and select 'Unrestricted'. Additionally, ensure that Data Saver or Battery Saver modes are not restricting the app's background network usage.
Can I choose specific OneDrive folders to sync with Samsung Gallery?
Yes. Open the Samsung Gallery settings, navigate to 'Sync with OneDrive' > 'Albums to sync', and toggle the switches for the specific folders you wish to display in your gallery.
Does syncing OneDrive with Samsung Gallery consume my phone's internal storage?
Initially, it creates small thumbnail caches to display your cloud images, which consumes minimal storage. Full-resolution photos or videos are only downloaded locally when you specifically open them or choose to save them to the device.
