OneDrive File Issues

Fix OneDrive Request Files Upload Stuck at 0 Percent for Anonymous Users

Nimra Malik Oct 1, 2026 868 views

Question details

Anonymous users experience file uploads stalling indefinitely at 0% when using a OneDrive Request Files link.

How to Fix OneDrive Request Files Upload Stuck at 0 Percent

Product: Microsoft OneDrive
Device & OS: not provided
Scenario: An external user attempts to upload a file via a OneDrive Request Files link without signing into a Microsoft account.
Observed behavior: The upload progress remains stuck at 0 percent, whereas users who are signed in can upload files without any issues.

Before you start

Verify that the uploading user has a stable internet connection and temporarily disable any aggressive VPNs or ad-blockers that might interfere with background upload scripts.

Solution 1Recommended

Use an InPrivate Window or Alternative Browser

Clear out potential cache, cookie, or extension conflicts that might be blocking the anonymous upload process.

Browser extensions and corrupted cache can sometimes prevent Microsoft's upload scripts from executing properly for unauthenticated users. Using an incognito window helps isolate the issue.

Open a private browsing window

Launch your web browser and open an InPrivate window (Edge) or Incognito window (Chrome).

Access the Request Files link

Paste the OneDrive Request Files link provided to you into the address bar and hit Enter.

Attempt the upload

Select the files you wish to upload and proceed without signing into a Microsoft account. If it still fails, try repeating this process in a completely different web browser like Firefox or Safari.

Use an InPrivate Window or Alternative Browser

Network Check: If the upload succeeds in an alternative browser, consider clearing your primary browser's cache and cookies to resolve the issue permanently.

Solution 2

Escalate to Tenant Administrator for Settings Verification

If browser troubleshooting fails, the Microsoft 365 tenant settings may be restricting anonymous uploads, or a Microsoft service request may be necessary.

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Frequently Asked Questions

Why does OneDrive Request Files only work for signed-in users?

This issue typically occurs due to strict organizational sharing policies, browser cache conflicts blocking unauthenticated upload scripts, or a temporary Microsoft backend service degradation affecting anonymous sessions.

How can an IT administrator check Request Files permissions?

Administrators must access the Microsoft 365 Admin Center, navigate to SharePoint and OneDrive sharing policies, and ensure that the 'Anyone' link type is enabled with folder permission set to allow users to view, edit, and upload.

Can I check if Microsoft is experiencing a service outage affecting OneDrive?

Yes. Your tenant IT administrator can view the Service Health dashboard within the Microsoft 365 Admin Center to check for any active service incidents or advisories related to OneDrive file requests or anonymous sharing.

Document & File Issues