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Fix Outlook on the Web Printing Text but Not Images
Question details
Users experience an issue where images are missing when printing email messages from Outlook on the Web, although the text prints correctly.
- Product
- Microsoft Outlook on the Web
- Device & OS
- not provided
- Scenario
- Attempting to print an email containing inline images using the print function in Outlook on the web.
- Observed behavior
- The print preview and final printed document display the email text perfectly, but all images are entirely missing. The issue sometimes affects only specific Microsoft 365 accounts.
Before troubleshooting, ensure your browser is fully updated and try clearing your cache, as web-based printing issues are sometimes tied to temporary browser data.
Isolate the Issue to a Specific Account
Determine if the bug is tied to your specific Microsoft 365 account rather than your browser or computer.
In many cases, this specific missing-image bug is a backend rendering issue tied to an individual account experiencing a rollout update on Microsoft's servers, rather than a local hardware or browser fault.
Click your profile picture in the top right corner of Outlook on the web and select 'Sign out'.
Log in with an alternative Microsoft 365 or Outlook.com account on the exact same computer and web browser.
Open an email containing images in the second account and click the 'Print' button. Check the print preview to see if images are visible.
Wait for Transient Bugs to Resolve
Monitor the print layout for interface changes, as Microsoft often resolves these backend bugs automatically without user intervention.
Report the Issue to Microsoft 365 Support
If the issue persists and disrupts your workflow, escalating it to Microsoft support can prompt them to fix the account-level bug.
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Frequently Asked Questions
Why do images show on my screen but disappear in the Outlook web print preview?
This typically occurs due to a transient backend bug in Microsoft 365's web interface, which prevents inline or background images from rendering properly in the browser's print spooler for specific accounts.
Will changing my web browser fix the Outlook image printing issue?
In this specific scenario, switching browsers (e.g., from Chrome to Edge or Firefox) often does not resolve the issue. Testing has shown the bug is usually tied to the individual Microsoft 365 account rather than a local browser fault.
Is there a fast workaround if I need to print the email with images immediately?
Yes. As a temporary workaround, you can use the desktop version of Microsoft Outlook to print the email, forward the email to an unaffected account and print it from there, or take screenshots of the email and print the images directly.
