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Fix Shared OneDrive Folders Missing from Choose Folders Sync Settings
Question details
The user is unable to locate shared folders in the OneDrive Settings 'Choose folders' menu on Windows PCs, preventing local synchronization.
- Product
- Microsoft OneDrive
- Device & OS
- Windows 10, Windows 11
- Scenario
- Attempting to synchronize shared folders locally using the OneDrive desktop application.
- Observed behavior
- Shared folders that previously synchronized correctly no longer appear in the Choose Folders settings, despite remaining accessible on the web.
Verify that the shared folders are still accessible via OneDrive on the web, as this confirms the data is safe and the issue is restricted to the local desktop client.
Wait for Engineering Fix and Submit Feedback
This is a recognized bug currently under investigation by the OneDrive engineering team. Submitting feedback helps prioritize the fix.
Microsoft has acknowledged that the missing shared-folder shortcut in the 'Choose folders' menu is a known issue. Because this is a backend engineering issue with the OneDrive client, no local troubleshooting step (like reinstalling) will permanently fix it until an official patch is released.
Log in to your OneDrive account through a web browser to ensure your files are still accessible.
Click on the Help icon (question mark) in the top right corner of the OneDrive website.
Select 'Feedback', describe that your shared folders are missing from the desktop sync settings, and submit the report to the engineering team.
Report Separate Online Visibility Issues for Paid Accounts
If you are using a paid Microsoft account and the shared folders are also missing online, it may represent a different account-level error.
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Frequently Asked Questions
Why did my shared OneDrive folders suddenly disappear from sync settings?
Microsoft has identified a bug affecting the OneDrive desktop client on Windows 10 and 11, causing shared folder shortcuts to vanish from the 'Choose folders' synchronization menu.
Are my shared files deleted if they disappear from the sync list?
No, your files are not deleted. The issue only affects the local desktop synchronization. You can still view, edit, and download all shared files by logging into the OneDrive website.
Can I fix this missing folder sync issue by reinstalling OneDrive?
Currently, reinstalling the application will not resolve the issue, as it is a known backend problem being investigated by the OneDrive engineering team. An update will be rolled out once it is fixed.
What should I do if my shared folders are also missing on the OneDrive website?
If shared folders are completely absent from the web interface (especially on a paid account), it indicates a separate account or permission issue. You should contact Microsoft Support and request issue-tracking information.
