SharePoint Document Issues

Fix SharePoint Drafts and Published Items Missing from Edit New Menu

Maira Mehtab Sep 28, 2026 869 views

Question details

Users are unable to find their draft and published items within the SharePoint Edit New menu across various sites, despite modern templates being intact.

Product: Microsoft SharePoint
Device & OS: not provided
Scenario: Attempting to create or edit drafts and published items directly from the SharePoint 'New' menu dropdown.
Observed behavior: Draft and published items unexpectedly disappear from the 'Edit New' menu across multiple SharePoint sites following a recent service-side or configuration change.

Before you start

Verify that you have Microsoft 365 administrator privileges, as resolving service-side menu issues typically requires access to the admin center.

Solution 1

Check the Microsoft 365 Service Health Dashboard

Determine if the missing menu items are caused by a known Microsoft SharePoint service outage or ongoing incident.

Service-side updates or temporary glitches from Microsoft can cause custom content types and draft menus to disappear globally. Checking the service health dashboard ensures you do not waste time troubleshooting local configurations when the issue is on Microsoft's end.

Access the Admin Center

Navigate to Service Health

In the left-hand navigation pane, click on 'Health' and then select 'Service health'.

Review SharePoint Incidents

Look under the SharePoint Online section for any active advisories or incidents related to missing content types or menu interface issues.

Solution 2

Verify Content Types and Templates are Enabled

Ensure that the draft templates and content types are still properly configured and assigned to the affected document libraries.

Solution 3Recommended

Create a Microsoft 365 Support Ticket

Contact Microsoft Support to inspect background logs and resolve the service-side discrepancy.

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Frequently Asked Questions

Why did my draft templates suddenly disappear from the SharePoint Edit New menu?

This issue typically occurs following a service-side update or backend configuration change deployed by Microsoft. It can temporarily break the interface rendering, causing specific menu components to hide even though the modern templates still safely exist on the server.

How do I check the Microsoft 365 service health dashboard for SharePoint issues?

You need to log in to the Microsoft 365 admin center using administrator credentials, navigate to the 'Health' section in the left-hand menu, and select 'Service health'. From there, you can view active incidents and advisories specifically categorized under SharePoint Online.

Do I need administrator rights to report this SharePoint menu issue to Microsoft?

Yes, opening a formal support ticket to have Microsoft inspect background logs requires Microsoft 365 administrator privileges. Standard users experiencing this issue should document the problem and forward it to their internal IT department.

Will my missing draft documents be deleted when this menu issue occurs?

No, your draft and published documents, as well as the templates themselves, are not deleted. The issue is purely related to the user interface failing to display them in the 'Edit New' dropdown menu.

Document & File Issues