'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Fix SharePoint Highlighted Content Links Opening the Home Page
Question details
Users need to resolve an issue where clicking a document in the Highlighted Content web part redirects them to the site's home page instead of opening the document.
- Product
- Microsoft SharePoint
- Device & OS
- not provided
- Scenario
- Accessing selected documents through the Highlighted Content web part on a SharePoint site.
- Observed behavior
- The Highlighted Content web part generates incorrect links, causing users to be redirected to the site home page rather than the actual document.
Verify if this routing issue persists across multiple web browsers (like Edge, Chrome, or Firefox), in private browsing mode, and for multiple users to rule out local cache glitches.
Escalate the Routing Issue to Microsoft Support
Since incorrect URL generation in the web part is often a backend SharePoint routing issue, administrators must contact Microsoft Support for a log investigation.
If the Highlighted Content web part is consistently generating incorrect links globally across your organization, local troubleshooting will not resolve it. Microsoft's backend team needs to review the server and background logs to correct the web part's URL generation behavior.
Ask several users to click the affected Highlighted Content links using different browsers and InPrivate/Incognito windows to confirm it is a tenant-wide issue.
Have a user with Administrator privileges log in to the Microsoft 365 admin center (admin.microsoft.com).
Navigate to the 'Support' or 'Help & Support' section in the admin center menu. Create a new service request stating that the SharePoint Highlighted Content web part is generating incorrect URLs and redirecting users to the home page.
Include specific details in your ticket, such as the affected SharePoint site URL and the exact time the issue was observed, so the Microsoft support team can efficiently review background logs.
Looking for a Lighter, Free Alternative to Microsoft Office?
While SharePoint server and web part issues require Microsoft Support for resolution, managing your daily documents shouldn't be complicated. WPS Office provides a lightweight, free, and highly compatible alternative to Microsoft Office, letting you create, edit, and manage your files without complex server dependencies.
- 1. Download and Install: Visit the official WPS Office website to download the free installation package for your device.
- 2. Open Your Documents: Launch WPS Office and simply drag and drop your existing Microsoft Office files into the workspace.
- 3. Edit and Save Seamlessly: Edit your documents using the familiar toolbars and save them in standard Office formats to maintain perfect compatibility with your colleagues.
Frequently Asked Questions
How do I edit the Highlighted Content web part in SharePoint?
Navigate to the SharePoint page containing the web part and click 'Edit' at the top right of the page. Select the Highlighted Content web part, click the pencil icon (Edit web part), and modify the source, filter, or sorting settings in the properties pane. Click 'Republish' to save your changes.
Can clearing my browser cache fix SharePoint redirection issues?
Yes, if the redirection to the home page is caused by an outdated session token or a corrupted local cache, clearing your browser cookies and cache—or testing the link in an Incognito/InPrivate window—can often resolve the issue immediately.
Why does the Highlighted Content web part show incorrect or outdated documents?
The web part relies on SharePoint search to surface content. If documents are newly added or recently modified, it may take some time for the search index to crawl them. Additionally, ensure that your filter and query configurations in the web part properties are correctly set to target the intended document library.
