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Fix SharePoint News Web Part Redirecting to Home Page
Question details
Users experience an issue where clicking News Links in a SharePoint News Web Part carousel redirects them to the site's home page instead of the intended article.
- Product
- Microsoft SharePoint
- Device & OS
- Chrome, iOS Safari
- Scenario
- Clicking on News Links within a SharePoint News carousel web part.
- Observed behavior
- The link fails to open the destination page and incorrectly redirects the user to the SharePoint home page, though it functions correctly in Microsoft Edge.
Before troubleshooting, verify if the issue occurs with both News Posts and News Links, and check if it persists across different devices or incognito browser windows.
Clear Browser Cache and Test Cross-Browser Compatibility
Eliminate local browser cache issues and identify which browsers are affected by the redirect bug.
Browser caching issues can sometimes cause looping redirects on SharePoint pages. Clearing your cache ensures you are loading the most recent version of the site scripts.
Open Google Chrome or iOS Safari and navigate to the settings menu.
Navigate to Privacy and Security, then select the option to clear browsing data.
Select cached images, files, and cookies, confirm the deletion, and then restart the browser.
Open the SharePoint site and click the News Link in the carousel again to see if it correctly routes to the article.
Verify News Link URLs in SharePoint
Ensure the News Links in the carousel are pointing to valid, accessible URLs and haven't been broken.
Escalate to Microsoft Support
Since this is a known tenant-level bug affecting specific browsers, escalating to Microsoft is necessary if local fixes fail.
Use WPS Office for Seamless Document Collaboration
If you are experiencing web-based bugs in SharePoint, consider managing your essential documents offline or via WPS Cloud. WPS Office provides a lightweight, free alternative for creating, editing, and sharing team documents with full Microsoft Office compatibility.
- 1. Download and Install: Visit the official WPS website to download and install WPS Office Free on your device.
- 2. Open Your Documents: Launch WPS Office and open your existing Word, Excel, or PowerPoint files seamlessly without any formatting loss.
- 3. Share and Collaborate: Use WPS Cloud to generate shareable links for your team to view and edit documents easily.
Frequently Asked Questions
Why does the SharePoint News Web Part only fail in Chrome and Safari?
This is typically caused by browser-specific rendering bugs or compatibility issues introduced in recent SharePoint platform updates by Microsoft. Edge often works correctly due to how it handles certain Microsoft backend scripts.
What is the difference between News Links and News Posts in this error?
News Posts are internal pages created directly on the SharePoint site, which usually load fine. News Links point to external URLs or other internal pages, and the redirect bug primarily affects how these specific link types are handled in the carousel view.
How can I temporarily bypass this SharePoint redirect issue?
As a reliable workaround, users can access the SharePoint site using the Microsoft Edge browser, where the News Web Part carousel functions normally, until Microsoft releases a patch for Chrome and iOS Safari.
