Fix SharePoint Image Missing After Publishing a Text Web Part
Question details
Images uploaded to a SharePoint Text web part do not display after the page is published.
- Product
- Microsoft SharePoint Online
- Device & OS
- not provided
- Scenario
- Publishing a SharePoint page containing embedded images within a Text web part.
- Observed behavior
- The image is fully visible during edit mode but disappears immediately upon publishing. Manually adding alternative text allows the image to render correctly.
Verify that you have edit permissions for the affected SharePoint site and prepare to test the page in a private browsing window to rule out basic cache issues.
Manually Add Alternative Text to the Embedded Image
Use this recommended workaround to bypass the automatic alternative-text generation glitch that causes images to disappear.
SharePoint occasionally experiences issues with its automatic alternative-text generation feature for embedded images in Text web parts. Manually defining the alt text forces the image to render correctly on the live page.
Navigate to the affected SharePoint page and click the 'Edit' button at the top right corner.
Locate the Text web part where the image was inserted. Click on the image to reveal its formatting toolbar.
Click the 'Edit image' (pencil icon) button, locate the 'Alternative text' field in the right-hand pane, and type a brief description of the image.
Click 'Republish' or 'Publish' at the top right of the screen. Check the live page to confirm the image is now visible.
Test Across Browsers and Gather Console Errors
Identify if the issue is limited to your local browser environment or affecting the entire Microsoft 365 tenant.
Escalate to Microsoft 365 Support
Contact your administrator to open a support ticket if the issue affects multiple users and pages.
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Frequently Asked Questions
Why do my images only disappear after publishing the SharePoint page?
This happens due to a known bug with SharePoint's automatic alternative-text generation service. The image renders in edit mode because the service hasn't fully processed it yet, but fails upon publishing if the auto-text generation crashes.
Does using the Image web part prevent this issue?
Yes, inserting images using the dedicated Image web part rather than embedding them directly inside a Text web part often avoids this specific disappearing glitch.
Will clearing my browser cache bring the missing image back?
If the issue stems from the SharePoint alternative-text bug, clearing your cache will not fix it. You can verify this by testing the page in a private browsing window. You must manually add alt text to the image.
How do I check if others are experiencing the same SharePoint image issue?
Ask a colleague on a different device and network to view the published page. If the image is missing for them as well, the issue is on the SharePoint server side, not your local computer.
