Fix SharePoint Online Hero Web Part Image and Link Disappearing
Question details
The user needs to resolve an issue where the main image and its associated link in a SharePoint Hero web part vanish after the page is edited or refreshed.
- Product
- SharePoint Online
- Device & OS
- not provided
- Scenario
- Editing a communication site page and updating the Hero web part with new images and links.
- Observed behavior
- After adding an image and link to the largest tile of the Hero web part, the image and link disappear upon refreshing the page, reverting the web part to its previous or default state.
Ensure you have the appropriate site owner or member permissions to edit pages, and prepare a backup copy of the image you want to upload.
Recreate the Web Part and Test in a Private Window
Clear potential browser caching issues and replace potentially corrupted web part instances to restore normal functionality.
Sometimes a specific instance of a web part becomes corrupted on a page. Replacing it entirely while using an InPrivate or Incognito browser window helps rule out localized cache or data issues.
Launch your web browser and open a new InPrivate (Edge) or Incognito (Chrome) window to ensure no cached data interferes with the page load.
Navigate to your SharePoint communication site, log in, and click the 'Edit' button at the top right of the page.
Select the problematic Hero web part, click the 'Delete web part' trash can icon, and then click the '+' icon to add a brand new Hero web part to the section.
Upload your image and set the link on the newly created Hero web part. Click 'Republish' to save the page and check if the changes persist.
Verify Site-Specific Configuration and Permissions
Determine if the issue is isolated to a single communication site or if it affects the broader SharePoint environment.
Enhance Document Management with WPS Office
While troubleshooting SharePoint site configurations, ensure your team has a reliable, lightweight, and highly compatible office suite for creating the documents you share online.
- 1. Download WPS Office: Visit the official WPS website and download the free installation package for your operating system.
- 2. Install and Launch: Run the installer, follow the on-screen prompts, and open WPS Office.
- 3. Create and Share: Create your documents in Microsoft-compatible formats and easily upload them to your SharePoint sites.
Frequently Asked Questions
Why does my SharePoint web part image keep disappearing?
This issue is typically caused by corrupted web part data on a specific site, browser caching conflicts, or temporary syncing glitches within SharePoint Online.
Can I recover the lost image from the Hero web part?
Once the image disappears and the page is republished, the link is broken. You will need to re-upload the image or select it again from your SharePoint Site Assets library.
Do I really need to recreate my entire SharePoint site to fix this?
Recreating an entire site should be an absolute last resort. Always try deleting the specific page section, adding a new web part, testing across different browsers, and having other users test it before considering site recreation.
