SharePoint Document Issues

Fix SharePoint Hero Web Part Cannot Accept a Page Link Error

Khadija Khan Oct 19, 2026 868 views

Question details

Users are unable to add SharePoint page links to the Hero web part using the 'From a link' option.

How to Fix SharePoint Hero Web Part Cannot Accept a Page Link

Product: SharePoint
Device & OS: not provided
Scenario: Adding or editing a site page link in the SharePoint Hero web part.
Observed behavior: The web part rejects the link and displays the error: 'There is no file or page at this location. Try another link.', even though file links continue to function properly.

Before you start

Verify your internet connection and check the Microsoft 365 Service Health Dashboard to ensure there are no ongoing SharePoint outages or service degradations.

Solution 1Recommended

Wait for Server Fluctuation to Resolve and Retry

Since this error is often caused by a temporary backend issue, waiting and attempting to add the link later usually resolves it automatically.

This specific error frequently occurs due to temporary server-side fluctuations or maintenance within Microsoft 365. During this time, existing web parts remain functional, but new site page links are temporarily rejected.

Clear browser cache

Clear your browser's cache and cookies to ensure you are not loading a stale session of your SharePoint site.

Wait and re-enter the link

Wait a few hours, navigate back to your SharePoint site, click 'Edit' on the page, and try adding the page link to the Hero web part again using the 'From a link' option.

Wait for Server Fluctuation to Resolve and Retry

Self-Resolving Issue: Many users report this issue disappears on its own after a short period without requiring any configuration changes.

Solution 2

Submit a Service Request to Microsoft 365 Support

If the error persists after waiting, escalate the issue to Microsoft administration for further investigation.

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Frequently Asked Questions

Why does the Hero web part say 'There is no file or page at this location'?

This usually happens due to a temporary service fluctuation or server-side issue on Microsoft's end. It briefly prevents the 'From a link' option from validating site page URLs, even though the pages actually exist.

Are my existing SharePoint Hero web part links affected by this error?

No, existing web parts and previously configured links typically continue to function normally. The error only appears when attempting to edit a web part or add a new site page link.

Do file links work when page links are rejected in the Hero web part?

Yes, during this specific server fluctuation, direct links to files usually continue to work successfully, while links to internal SharePoint site pages trigger the location error.

What should I do if the Hero web part link error doesn't go away?

If the issue persists for an extended period, you should collect the affected URLs and exact timestamps, and have your IT administrator submit a service request through the Microsoft 365 admin center.

Document & File Issues