How to Fix Missing SharePoint Hero Web Part Layout Options
Question details
Users need to restore access to layout options for the SharePoint Hero web part, which are currently hidden behind an error message.
- Product
- Microsoft SharePoint
- Device & OS
- not provided
- Scenario
- Administrators are editing a SharePoint page and attempting to configure the Hero web part in a full-width section.
- Observed behavior
- The system displays a message stating that layout options require a larger window, preventing administrators from modifying the web part layout.
Verify that your account has appropriate page editing permissions (Site Member or Site Owner) before attempting to restructure site sections.
Move the Hero Web Part to a One-Column Section
Creating a new standard one-column section provides the necessary container width settings for the Hero web part to render its layout options correctly.
Although a full-width section intuitively seems large enough, SharePoint handles its margins and rendering differently. Moving the web part into a standard one-column section typically resolves the width detection issue.
Navigate to the affected SharePoint page and click the 'Edit' button located at the top right corner of the screen.
Hover your cursor over the left margin of the page until the '+' (Add a new section) icon appears. Click it and select the 'One column' layout.
Drag and drop your existing Hero web part into the newly created one-column section, or delete the old one and add a new Hero web part here.
Click the 'Edit web part' (pencil icon) next to the Hero web part. The layout options should now be visible and accessible.
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Frequently Asked Questions
Why does the Hero web part claim it needs a larger window?
This error occurs because the web part detects that its parent container (the page section) does not meet the minimum responsive width requirements. Certain section types, even full-width ones, can trigger this false positive due to how SharePoint handles margins.
Can I use the Hero web part in a multi-column layout?
Yes, but placing a Hero web part in a narrow column (like a 1/3 column) will restrict the available layout options. For example, the 5-tile layout requires a wider section and will not be available in smaller columns.
What permissions do I need to fix this layout issue?
You need 'Edit' permissions for the specific SharePoint page. Usually, users in the Site Members or Site Owners group have this level of access by default.
