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Fix SharePoint News Template Images Duplicated or Incorrect
Question details
Users need to resolve an issue where SharePoint News template headers duplicate images or display photos from other sections.
- Product
- Microsoft SharePoint
- Device & OS
- not provided
- Scenario
- Creating or viewing SharePoint News items using templates.
- Observed behavior
- News item headers incorrectly display photos from other sections, and opening the news item duplicates the header image. This issue often affects multiple users.
Ensure you have an updated web browser installed to test for caching issues, and identify your Microsoft 365 Administrator in case a backend support ticket is required.
Test the SharePoint News Item in an Incognito Browser
Use a private browsing window to rule out browser cache or cookie conflicts that might be causing the images to render incorrectly.
Browser caching can sometimes cause older images or incorrect layout assets to load on SharePoint pages. Testing in a private window bypasses these cached files.
Launch your preferred web browser and open a new InPrivate window (Microsoft Edge) or Incognito window (Google Chrome) using the browser's main menu or by pressing Ctrl+Shift+N.
Navigate to your SharePoint site URL and log in with your standard Microsoft 365 credentials.
Open the affected SharePoint News item to see if the header images are still duplicated or displaying photos from other sections.
Submit a Microsoft 365 Service Request
If the issue persists across all browsers, it is likely a backend bug with the SharePoint News web part requiring Microsoft support intervention.
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Frequently Asked Questions
Why are my SharePoint News header images showing pictures from other sections?
This is often caused by a local caching issue in your web browser or a known synchronization glitch within the SharePoint News web part where the header image fails to match the preview image.
Can I fix the duplicated header images by deleting and recreating the news post?
While recreating the post might serve as a temporary workaround, the issue often stems from the news template itself. If it affects multiple templates, testing in an incognito window or contacting your admin is recommended.
How do I collect diagnostic logs for SharePoint issues?
Standard users cannot collect backend diagnostic logs. Your Microsoft 365 Administrator must open a service request in the Microsoft 365 admin center, where the Microsoft support team will initiate the collection process.
Does this image duplication issue affect all users viewing the site?
Yes, if the issue is rooted in the SharePoint News web part rather than your local browser cache, it typically affects how the page is rendered for all users viewing that published news item.
