Fix SharePoint Redirecting to the Wrong Mailbox in Chrome or Edge
Question details
Users experience a brief redirection to a personal mailbox before the intended SharePoint group mailbox opens when using Chrome or Edge.
- Product
- SharePoint
- Device & OS
- not provided
- Scenario
- Accessing a SharePoint group mailbox via a web browser link.
- Observed behavior
- The browser briefly loads a personal mailbox before correctly redirecting to the group mailbox, with varying delay times across different browsers.
Ensure you have your Microsoft 365 login credentials available, as troubleshooting this issue may require you to clear your browser cache and sign in again.
Clear Cached Credentials and Update Your Browser
Resolves authentication and loading issues caused by outdated browser versions or conflicting cached Microsoft 365 credentials.
Often, a brief flash of a personal mailbox before routing to a group mailbox is normal system behavior as Microsoft 365 authenticates your identity. However, if this delay is abnormally long or gets stuck, clearing cached credentials can force a clean routing process.
Open the settings menu in Chrome or Edge, navigate to 'About Chrome' or 'About Microsoft Edge', and allow the browser to install any pending updates.
Go to your browser's Privacy settings and clear cached images, files, and cookies, specifically targeting Microsoft and SharePoint domains.
Open a new Incognito window in Chrome (Ctrl+Shift+N) or an InPrivate window in Edge (Ctrl+Shift+N) to access the SharePoint site without using stored credentials.
Document and Isolate Site Behavior
Helps determine if the redirect delay is a device-specific issue or a broader site configuration problem before contacting Microsoft Support.
Try WPS Office for Seamless Document Management
If Microsoft 365 browser issues, redirects, and loading delays are disrupting your workflow, consider switching to WPS Office. It provides a reliable, fast, and free desktop alternative to manage your spreadsheets, presentations, and documents without relying on complex web browser configurations.
- 1. Download and Install: Get the free WPS Office installer from the official website and install it on your computer.
- 2. Open Your Documents: Launch WPS Office and open your existing Microsoft Office files with perfect formatting compatibility.
- 3. Collaborate Easily: Use WPS Cloud to share documents directly with your team, bypassing complex web-based routing issues.
Frequently Asked Questions
Why does my personal mailbox appear briefly when opening a SharePoint group mailbox?
This typically happens because Microsoft 365 authentication first validates your personal user credentials before routing you to the associated group mailbox. Depending on your browser's speed, this routing process is normal and can take 1 to 2 seconds to complete.
Will using Internet Explorer fix the SharePoint redirect issue?
No, Internet Explorer is an outdated browser and typically processes these redirects much slower than modern browsers, often taking 5 to 8 seconds compared to the 1 to 2 seconds seen in Chrome or Edge.
How can I tell if my SharePoint redirect issue is device-specific?
You can isolate the issue by accessing the same SharePoint URL on a different computer, mobile device, or through a different network. If the redirect delay disappears, the issue is likely tied to your original device's browser cache, extensions, or settings.
