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Fix SharePoint Shared Folder Not Appearing in Shared with Us
Question details
Members of a newly created Microsoft 365 group are unable to see a folder shared from a SharePoint team site in their "Shared with us" view.
- Product
- Microsoft SharePoint
- Device & OS
- not provided
- Scenario
- Accessing shared content as a member of a newly created Microsoft 365 group.
- Observed behavior
- The shared folder remains missing from the "Shared with us" section even after waiting for more than 24 hours.
Ensure you have an active internet connection and verify with the folder owner that the sharing permissions were correctly applied to the newly created Microsoft 365 group.
Access the Shared Folder via Direct Link
Bypass the sync delay by accessing the folder directly using a sharing link.
Contact the folder owner and ask them to click the 'Share' button on the folder to copy the direct link.
Receive the shared link and paste it into your web browser's address bar.
Press Enter to access the folder directly. If you can view the files, your permissions are correct, and the issue is simply a display delay in the 'Shared with us' menu.
Open a Microsoft 365 Support Request
Escalate the issue to an administrator if the folder remains missing after 24 hours without any known service incidents.
Switch to WPS Office for Seamless Team Collaboration
If you are tired of cloud sync delays and complex permission setups, try WPS Office. It provides a lightweight, fast, and free alternative with full compatibility for your Microsoft Office files and straightforward file sharing.
- 1. Download and Install: Get WPS Office from the official website and install it on your Windows, Mac, or mobile device.
- 2. Open Your Documents: Easily open any existing .docx, .xlsx, or .pptx files directly in WPS Office.
- 3. Share Instantly: Use the Share button to generate an instant link for your team to view or edit the document without delays.
Frequently Asked Questions
How long does it usually take for a shared folder to appear in SharePoint?
Normally, a shared folder appears within a few minutes. However, depending on server load, backend indexing, or Microsoft 365 group creation delays, it can occasionally take up to 24 hours to appear in the 'Shared with us' view.
Can I access the shared folder if it is not in the "Shared with us" view?
Yes, if you have been granted permission, you can access the folder by asking the owner to send you a direct link. Clicking the direct link will bypass the display delay.
Why does a newly created Microsoft 365 group experience sharing delays?
Newly created Microsoft 365 groups take time to fully provision across all interconnected services, including Exchange, Teams, and SharePoint. This provisioning process can temporarily delay how shared content is indexed and displayed to the group members.
