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Fix SharePoint URL Icon Change Breaking Document Library Web Part
Question details
Users are unable to select a link button in a SharePoint document library web part due to a recent URL icon change.
- Product
- Microsoft SharePoint
- Device & OS
- not provided
- Scenario
- Interacting with link buttons inside a SharePoint document library web part.
- Observed behavior
- A changed URL icon featuring an arrow blocks or prevents the link button from being clicked and selected.
Verify whether this issue occurs across multiple web browsers, and ensure you have the contact details for your organization's Microsoft 365 tenant administrator handy.
Contact Microsoft Support via Admin Center
Because this issue often relates to background SharePoint interface updates, opening a ticket with Microsoft Support is the most effective approach.
Forum moderators and standard users do not have the backend permissions required to investigate interface rendering changes on your specific tenant. Microsoft's Online Support team must examine your environment to deploy a fix.
Determine who your Microsoft 365 Administrator is if you do not have administrative privileges yourself.
Have the administrator log into the Microsoft 365 admin center using their administrative credentials.
Go to the left-hand navigation menu, click on 'Support', and then select 'Help & support'.
Briefly describe the URL icon and link button issue, then select 'Contact support' to officially open an Online Support ticket.
Perform Basic Web Part Troubleshooting
Try clearing your browser cache or re-adding the affected web part to rule out local display glitches before escalating to support.
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- 1. Visit the website: Go to the official WPS Office website to access the latest version.
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Frequently Asked Questions
Why did my SharePoint URL icon suddenly change to an arrow?
This usually happens due to background interface updates rolled out by Microsoft, which can sometimes unintentionally alter how specific web parts render on the page.
Can I fix the SharePoint link button selection issue myself?
If basic troubleshooting like clearing your cache or re-adding the web part doesn't work, you will likely need to rely on Microsoft Support to resolve tenant-level interface bugs.
Who can open a Microsoft 365 Online Support ticket?
Only users with Microsoft 365 administrator privileges for your organization's tenant have the authorization to create official support tickets in the admin center.
