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How to Update a Viva Engage Community SharePoint Resource Link
Question details
The user needs to update a Viva Engage Community Resources link after modifying a SharePoint document library URL.
- Product
- Viva Engage / SharePoint
- Device & OS
- not provided
- Scenario
- A SharePoint document library URL was changed using PowerShell, but the linked resources in Viva Engage remained unchanged and are now broken.
- Observed behavior
- The associated Community Resources link in Viva Engage does not update automatically because the reference is managed directly by the Microsoft service backend.
Verify that you have Microsoft 365 Administrator privileges, as standard users and community managers do not have the required access to request backend configuration changes.
Contact Microsoft Support via the Admin Center
Since there is no user-facing interface to update this link manually, a Microsoft 365 Administrator must submit a support ticket to have the backend reference updated.
Changing a SharePoint URL via PowerShell does not trigger a synchronization event for Viva Engage Community Resources. The service backend retains the old link, which can only be modified by the Microsoft support team.
Navigate to the Microsoft 365 admin center in your browser and sign in using an account with Global Administrator or Support Administrator permissions.
In the left-hand navigation menu, click on 'Support', then select 'Help & support' to open the ticketing interface.
Describe your issue clearly. State that the SharePoint document library URL was modified via PowerShell, and request that the backend support team investigate and update the broken Community Resources link in your Viva Engage community.
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Frequently Asked Questions
Why didn't the Viva Engage link update automatically when I changed the SharePoint URL?
The Community Resources link in Viva Engage is managed directly by the Microsoft service backend. Using PowerShell to modify a SharePoint document library URL does not trigger an automatic synchronization event to update that specific backend reference.
Can a Viva Engage Community Admin update this resource link manually?
No. Currently, there is no built-in user interface in Viva Engage or SharePoint that allows a Community Admin or standard user to directly edit or fix this specific resource link once the SharePoint URL is changed.
How long does it take for Microsoft Support to update the backend link?
The resolution time depends on your Microsoft 365 support plan and current ticket volume. Providing complete details (old URL, new URL, and community name) upon ticket creation will help the backend team resolve the issue faster.
