Fix the Microsoft 365 Document Sharing NoConnection Error
Question details
Users need to share Microsoft 365 documents with colleagues without encountering a NoConnection error.
- Product
- Microsoft 365, OneDrive, and SharePoint
- Device & OS
- not provided
- Scenario
- Users enter a colleague's name in the Share dialog for a Word or other Office document.
- Observed behavior
- The Share dialog loads and then displays status -1 with a NoConnection error across the company.
Identify where the affected document is stored and whether the error occurs for multiple users. Ask a Microsoft 365 administrator to check service health and submit a support request if needed.
Check OneDrive, SharePoint, and Microsoft 365 service health
Use these checks to determine whether the sharing issue affects one storage service or reflects a reported service incident.
Open the affected document and check whether its location is OneDrive or a SharePoint site.
In OneDrive and SharePoint, select an accessible test document, choose Share, and enter a colleague's name. Record whether the error appears in one service or both.
In the Microsoft 365 admin center, go to Health > Service health and check for active OneDrive, SharePoint, or Microsoft 365 incidents that could affect sharing.
Contact Microsoft 365 support with the sharing error
Use this option if service health shows no relevant incident and the NoConnection error persists.
Work with Office documents in WPS Office
WPS Office is a free, lightweight alternative with a familiar interface for working with existing Office files. Open compatible documents to make migration easier, while Microsoft support investigates the Microsoft 365 sharing error.
Frequently Asked Questions
What does status -1 with NoConnection mean in the Share dialog?
It indicates that the sharing dialog encountered a connection-related error. The message alone does not identify the cause, so check whether OneDrive, SharePoint, or both are affected and review Microsoft 365 service health.
How can I tell whether OneDrive or SharePoint is affected?
Open a test document in each service, select Share, and enter a colleague's name. Record where the error appears and include the results in a support request.
Where can an administrator check for a Microsoft 365 outage?
Open the Microsoft 365 admin center and go to Health > Service health. Look for incidents or advisories involving OneDrive, SharePoint, or related sharing services.
What should I do if online Office repair did not fix the error?
If service health shows no relevant incident, ask an administrator to open Support > Help & support in the Microsoft 365 admin center. Provide a screenshot, the affected services, and the repair result.
Will WPS Office fix the Microsoft 365 sharing error?
No. WPS Office is an alternative for working with compatible Office files; it does not repair the Microsoft 365 Share dialog or its services.
