Fix the SharePoint Something Went Wrong Link Creation Error
Question details
The user is experiencing a generic error message when trying to use the 'From SharePoint' hyperlink option.
- Product
- Microsoft SharePoint
- Device & OS
- not provided
- Scenario
- Creating hyperlinks using the 'From SharePoint' option on a SharePoint site while having administrator permissions.
- Observed behavior
- The system throws a 'Something Went Wrong' generic error preventing the hyperlink from being inserted.
Ensure you have your site administrator credentials handy and save any unsaved edits on your current SharePoint page before performing these troubleshooting steps.
Isolate the Issue and Clear Browser Data
Determine if the error is isolated to a specific SharePoint site and resolve potential browser cache conflicts causing the generic error.
Generic errors in SharePoint often stem from corrupted local browser data or glitches localized to a single site or page. By testing across different pages and environments, you can quickly narrow down the root cause.
Navigate to the affected SharePoint site, create a brand new classic page, and attempt to insert a link using the 'From SharePoint' option. If it works, the original page may be corrupted.
Go to an entirely different SharePoint site within your organization and try creating a similar link. If it fails here too, the issue might be tenant-wide or related to your browser.
Open your web browser settings, locate the privacy or history section, and clear your cached images, files, and cookies. This removes corrupted temporary data that might interfere with SharePoint scripts.
Restart your computer completely to ensure all underlying browser processes are reset. Launch the browser, log back into SharePoint, and test the link creation again.
Try WPS Office for Seamless Document Collaboration
If you frequently encounter frustrating errors with complex online platforms, consider using WPS Office for your document management and collaboration needs. It offers a lightweight, highly compatible, and completely free alternative to Microsoft Office.
- 1. Download and Install: Visit the official WPS Office website to download the free application for your operating system.
- 2. Open your Documents: Launch WPS Office and easily open any existing Microsoft Office file without losing formatting.
- 3. Share with Ease: Click the 'Share' button in the top right corner to instantly generate a secure, reliable link for your colleagues.
Frequently Asked Questions
Why does SharePoint say 'Something went wrong' when creating a link?
This generic error is often caused by corrupted browser cache, temporary Microsoft server glitches, or specific corrupted pages/web parts within the SharePoint site.
Does clearing browser cache delete my SharePoint files?
No, clearing your browser cache only removes temporary internet files stored on your local device to help websites load properly. Your actual SharePoint files remain securely stored in the cloud.
How do I know if a SharePoint issue is site-specific?
You can verify this by attempting to perform the exact same action on a different SharePoint site. If the action succeeds on the second site, the issue is isolated to the first site.
What permissions are required to create links in SharePoint?
Generally, you need at least 'Contribute' or 'Edit' permissions to add, modify, or delete hyperlinks on a SharePoint page or document library.
