How to Change the Sender Address for SharePoint Workflow Emails
Question details
The user wants to configure or change the 'From' sender address used in email notifications sent by SharePoint workflows.
- Product
- SharePoint Online / Power Automate
- Device & OS
- not provided
- Scenario
- Setting up an automated email notification workflow where emails need to appear as if they were sent from a specific user or shared mailbox rather than the default system address.
- Observed behavior
- Legacy SharePoint Designer 2013 workflows do not offer a direct option to modify the sender address for SharePoint Online email notifications.
Verify that you have access to Microsoft Power Automate and ensure the account creating the flow has 'Send As' or 'Send on Behalf' permissions for the desired sender email address in Exchange Online.
Replace SharePoint Designer Workflow with Power Automate
Because SharePoint Designer 2013 does not support custom sender addresses, migrating your workflow to Microsoft Power Automate is the most effective solution.
Microsoft Power Automate has replaced SharePoint Designer for workflow automation. Using the Office 365 Outlook connector in Power Automate allows you to specify exactly which email address appears in the 'From' line, provided proper mailbox permissions are in place.
Log into your Microsoft 365 account, click the App Launcher (waffle icon) in the top left corner, and select 'Power Automate'.
Navigate to 'My flows'. You can either edit an existing flow created for your SharePoint list or select 'New flow' to create an automated cloud flow triggered by a SharePoint event (e.g., 'When an item is created').
Click 'New step' and search for 'Send an email'. Select the 'Send an email (V2)' action under the Office 365 Outlook connector.
In the Send an email (V2) card, click on 'Show advanced options'. Scroll down to the 'From (Send as)' field and enter the email address you want the email to be sent from.
Save your flow and run a test to ensure the email is successfully delivered displaying the newly configured sender address.
Enhance Your Daily Workflow with WPS Office
While complex SharePoint automations require Microsoft tools, your daily document management shouldn't be expensive or complicated. WPS Office provides a free, lightweight, and highly compatible alternative to Microsoft Office for all your word processing, spreadsheet, and presentation needs.
- 1. Download the Installer: Visit the official WPS Office website and click the free download button for your operating system.
- 2. Install the Suite: Run the downloaded installer and follow the on-screen instructions to set up the software in just a few clicks.
- 3. Open and Edit Microsoft Files: Directly open any downloaded SharePoint documents (Word, Excel, or PowerPoint) in WPS Office without worrying about formatting loss.
Frequently Asked Questions
Why can't I change the sender address in SharePoint Designer 2013?
SharePoint Designer 2013 is a legacy tool that hardcodes the sender address to the default SharePoint system address for online environments. Microsoft has deprecated this software and has not updated it to support modern Exchange integrations.
Can I use a shared mailbox to send emails via Power Automate?
Yes. Power Automate offers a specific action called 'Send an email from a shared mailbox'. You just need to ensure your user account has been granted explicit permissions to access and send from that shared mailbox.
Are SharePoint 2013 workflows still supported in Microsoft 365?
No. Microsoft has officially retired SharePoint 2013 workflows in SharePoint Online. Organizations are strongly advised to migrate all automated processes to Microsoft Power Automate.
