OneDrive File Issues

How to Connect a Different OneDrive Account to Samsung Gallery

WPS Content Manager Oct 1, 2026 869 views

Question details

The user is unable to link a new OneDrive account to Samsung Gallery because the app detects that another Microsoft account is already connected.

How to Connect a Different OneDrive Account to Samsung Gallery

Product: Samsung Gallery and Microsoft OneDrive
Device & OS: Android (Samsung)
Scenario: Attempting to switch or connect a different OneDrive account to sync Samsung Gallery photos.
Observed behavior: Samsung Gallery displays an error stating that another Microsoft account is already connected, blocking the new account setup even after basic troubleshooting.

Before you start

Before switching accounts, ensure all your recently taken photos and videos have completely finished syncing to your current OneDrive account to prevent any potential data loss.

Solution 1Recommended

Remove the Previous Microsoft Account from Device Settings

Clear the old Microsoft account credentials from your Samsung device's core account settings to allow a new connection.

Samsung devices often cache account credentials at the system level. Even if you sign out of the OneDrive app, the device may still hold onto the previous Microsoft account connection.

Open Device Settings

Unlock your phone, swipe down to access the quick settings panel, and tap the gear icon to open Settings.

Navigate to Accounts and Backup

Scroll down and tap on 'Accounts and backup', then select 'Manage accounts' to view all linked accounts on your device.

Remove the Old Account

Locate the previous Microsoft or OneDrive account in the list, tap on it, and select 'Remove account'. Confirm your choice to delete its connection data.

Remove the Previous Microsoft Account from Device Settings

Connection Cleared: Once the account is removed from system settings, you can open Samsung Gallery and attempt to connect your new OneDrive account.

Solution 2

Reinstall OneDrive and Contact Support

If removing the account from settings fails, clearing app connections and seeking official support is the next best step.

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Frequently Asked Questions

Why does Samsung Gallery say a Microsoft account is already connected?

This happens because Samsung device settings cache the previous Microsoft account credentials. It prevents a new account from being linked until the old one is completely removed from the system's account manager under 'Accounts and backup'.

Will disconnecting my OneDrive account delete my photos?

No, disconnecting your OneDrive account will not delete photos from your phone or your existing OneDrive cloud storage. It only stops the automatic syncing of new photos between the gallery and the cloud.

How do I access OneDrive support if the issue persists?

You can contact OneDrive support by signing into the OneDrive website via a web browser, clicking the Help (?) icon at the top right, and selecting the option to email support with a detailed report of your connection issue.

Document & File Issues