Microsoft Account Errors

How to Connect Samsung Cloud to a New Hotmail Account

Phi Hung Vo Sep 28, 2026 869 views

Question details

The user wants to link Samsung Cloud to a new Hotmail account but needs to know the correct procedure to safely replace the old Microsoft account.

How to Connect Samsung Cloud to a New Hotmail Account

Product: Samsung Cloud / Microsoft Account
Device & OS: not provided
Scenario: Switching or updating the Microsoft (Hotmail) account currently linked to Samsung Cloud services.
Observed behavior: The user must manually remove the existing Microsoft account integration from both Microsoft's privacy settings and Samsung's connected services before a new account can be added.

Before you start

Ensure you have the login credentials for both your Samsung account and the new Hotmail account you wish to connect.

Solution 1Recommended

Unlink Old Microsoft Account and Connect the New Hotmail Account

This method completely removes the previous Microsoft account integration from both platforms, allowing you to sync with your new Hotmail account without conflict.

Samsung Cloud only allows one Microsoft account to be linked at a time. To switch accounts, you must first revoke permissions from Microsoft's end and then remove the connected service from your Samsung device settings.

Remove Samsung access from Microsoft

Open a web browser and go to https://account.live.com/consent/Manage. Log in with your old Microsoft account, locate Samsung in the list of connected apps, and remove its access permissions.

Navigate to Samsung Connected Services

On your phone, open the Settings app, tap on 'Accounts and backup' (or just 'Accounts'), select your Samsung account, and then choose 'Apps and services'.

Unlink the old account locally

Tap on 'Connected services', find your old Microsoft account in the list, and select the option to remove or unlink it from your device.

Add the new Hotmail account

Return to the Samsung Cloud settings. Tap 'Link with OneDrive' or add a new account, and follow the on-screen prompts to enter your new Hotmail credentials.

Unlink Old Microsoft Account and Connect the New Hotmail Account

Data Synchronization: Unlinking your account stops cloud synchronization, but does not delete files from your phone. Future backups will be routed to the OneDrive associated with your new Hotmail account.

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Frequently Asked Questions

What happens to my synced photos when I change Hotmail accounts in Samsung Cloud?

Photos and data already synced to your old Microsoft account will remain safely in that account's OneDrive. Once you connect the new Hotmail account, new photos will start syncing to the new account's storage.

Why do I get an error when trying to link my new Hotmail account directly?

Samsung Cloud requires a 1-to-1 connection. If you attempt to link a new account without properly unlinking the old one from both Samsung Settings and Microsoft's privacy page, the system will block the connection to prevent data conflicts.

Will removing the old Microsoft account delete files from my phone?

No, unlinking your Microsoft account only severs the cloud connection. All local files, photos, and documents currently stored on your Samsung device's internal storage will remain untouched.

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