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How to Transfer Microsoft Learn Badges and Certifications to a New Account

Maira Mehtab Sep 28, 2026 870 views

Question details

The user needs to transfer their Microsoft Learn certifications, badges, and certificates to a new Microsoft account, typically because an old email address is being deactivated.

Product: Microsoft Learn
Device & OS: not provided
Scenario: Migrating a professional training profile to prevent the loss of earned certifications and badges due to an impending account deactivation.
Observed behavior: The user aims to successfully link their existing Microsoft Learn profile and all its associated educational achievements to a different, active Microsoft account.

Before you start

Ensure you have your old account credentials, your Microsoft Certification ID (MCID), and access to the new Microsoft account you wish to transfer the certifications to.

Solution 1Recommended

Use Microsoft Learn Account Settings to Link a New Account

You can add a new personal account to your existing Microsoft Learn profile to preserve your progress and badges before losing access to the old account.

Microsoft Learn allows users to link multiple accounts (such as a work/school account and a personal account) to a single profile. By adding your new account before the old one is deactivated, your badges and certificates will remain accessible.

Sign in to Microsoft Learn

Log into your Microsoft Learn profile using the old email address that currently holds your badges and certifications.

Access your profile settings

Click on your profile avatar in the top right corner and select 'Settings' from the drop-down menu.

Navigate to Account Management

Scroll down to the Account Management section, which displays all accounts currently linked to your Learn profile.

Add your new account

Click 'Add account' and sign in with the new Microsoft account you want to use. Once linked, your certifications will be accessible via this new account.

Account Limitation: You can link up to five school or work accounts and one personal account to a single Microsoft Learn profile.

Solution 2

Contact Microsoft Training and Certification Support

Use this method if you have already lost access to the old email or if the automated account linking fails.

Free Microsoft Office alternative

Manage Your Certification Records and Documents with WPS Office

While Microsoft support helps you migrate your Learn profile, you can rely on WPS Office to organize, edit, and securely store your offline certification PDFs, training spreadsheets, and professional resumes. WPS Office is a free, lightweight, and highly compatible alternative to Microsoft Office.

1. Download the software: Visit the official WPS Office website and download the free installation package.
2. Install on your device: Run the installer and follow the quick on-screen instructions to set up WPS Office.
3. Manage your records: Open your certification PDFs, resumes, and training logs instantly with complete format compatibility.

Fully compatible with Microsoft Word, Excel, and PowerPoint formatsBuilt-in PDF toolkit to edit, merge, and organize your downloaded certification PDFsFree, lightweight, and fast-loading office suite for all devicesFamiliar user interface ensuring a seamless migration from other office software

microsoft office alternative - wps office

Frequently Asked Questions

What happens to my certifications if my work email is deactivated?

If your certifications are solely linked to a work or school email that is deactivated, you may lose access to your Microsoft Learn profile. It is strongly advised to link a personal Microsoft account to your profile before leaving an organization.

Can I merge two different Microsoft Learn profiles?

Yes, you can merge profiles by navigating to the Account Management section in your Microsoft Learn settings and adding the email address associated with your secondary profile.

How long does it take for Microsoft Support to manually transfer my badges?

If you require a manual transfer via the Training Support forum, it typically takes 1 to 3 business days for a support moderator to review your request, verify your identity via private message, and complete the migration.

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