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How to Link Credly Badges to a Microsoft Learn Profile
Question details
The user needs to know how to resolve synchronization issues when a Microsoft certification badge on Credly fails to link and display on their Microsoft Learn profile.
- Product
- Microsoft Learn
- Device & OS
- not provided
- Scenario
- Attempting to showcase earned Microsoft certification badges from Credly on a public Microsoft Learn profile.
- Observed behavior
- The certification badge does not automatically synchronize between the Credly account and the Microsoft Learn profile, leaving the profile incomplete.
Ensure you have the exact email addresses associated with both your Credly account and your Microsoft Learn profile ready, as you will need them to verify your identity with support.
Reach Out to Microsoft Training, Certification, and Program Support
Use the official Microsoft support forum to get direct assistance with account synchronization issues and missing badges.
Because Microsoft Learn and Credly synchronization relies on backend account linking, unresolved syncing issues typically require intervention from Microsoft support moderators.
Open your web browser and go to the official Microsoft Training, Certification, and Program Support forum.
Click on the 'Ask a new question' button to start a new thread detailing your badge synchronization issue.
In your post, include the specific certification name, the email address used for your Credly account, and the email linked to your Microsoft Learn profile. Be sure to mention any error codes you encountered during the linking process.
Submit your post and wait for a forum moderator to reply. They will usually initiate a private message session to safely collect any additional account information needed to force the synchronization.
Boost Your Productivity with WPS Office
While you wait for your certification badges to sync, ensure your daily study and work tasks are handled efficiently. WPS Office is a free, lightweight, and highly compatible alternative to Microsoft Office, perfect for organizing your study materials and certification notes.
- 1. Download the Installer: Visit the official WPS website and click the free download button for your operating system.
- 2. Install WPS Office: Run the downloaded setup file and follow the simple on-screen instructions to complete the installation.
- 3. Open Your Study Materials: Launch WPS Office to instantly open, edit, and organize your Microsoft Office documents and PDF study notes.
Frequently Asked Questions
Why aren't my Credly badges showing up on Microsoft Learn?
This usually happens if the email addresses associated with your Credly account and your Microsoft Learn profile do not match, or if there is a temporary backend synchronization delay between the two platforms.
Can I merge two different Microsoft Learn profiles?
Yes, you can merge up to five Microsoft accounts into a single Microsoft Learn profile. Navigate to your Learn profile settings, select 'Account Management', and click 'Add account' to merge your progress.
How long does it take for a new certification badge to appear on Credly?
It can take up to 48 hours for a newly earned Microsoft certification badge to be issued on Credly and subsequently sync to your Microsoft Learn profile.
