OneDrive File Issues

How to Fix Android Phone Not Linking or Syncing with OneDrive

Maira Mehtab Sep 21, 2026 869 views

Question details

The user is unable to view their Android phone in the Microsoft account device list, and files uploaded from the phone to OneDrive are failing to synchronize or appear on their PC.

Product: Microsoft 365 and OneDrive
Device & OS: Android and Windows PC
Scenario: Attempting to synchronize documents between an Android mobile device and a desktop PC using a Microsoft account.
Observed behavior: The Android device is missing from the Microsoft account device list, and synchronized files from the mobile app do not show up in the PC's OneDrive folder despite active sync settings.

Before you start

Ensure both your Android phone and PC have a stable internet connection and that you have your correct Microsoft account login credentials ready.

Solution 1Recommended

Install Official Mobile Apps to Establish Account Link

Because Android devices may not appear in the Microsoft account device list by default, you must install the dedicated mobile apps to properly link your account and access files.

Microsoft accounts associated with Microsoft 365 typically only list Windows PCs and Macs in their device management dashboard. Non-Windows tablets and smartphones (like Android or iOS devices) often will not appear on this list. This behavior is normal and does not mean your device cannot sync files.

Open Google Play Store

Unlock your Android phone, locate the Google Play Store app, and open it.

Install Microsoft 365 or OneDrive

Search for the official 'Microsoft 365' or 'OneDrive' application and tap Install.

Sign In with Your Account

Launch the installed application and sign in using the exact same Microsoft email address and password that you use on your PC.

Solution 2

Verify Account Identity and Sync Locations

Check both devices to confirm they are logged into the identical account and that files are being saved to the correct synchronized folder.

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1. Install on All Devices: Download and install WPS Office on both your Windows PC and your Android phone.
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Frequently Asked Questions

Why isn't my Android phone showing up in my Microsoft account device list?

Microsoft accounts associated with Microsoft 365 typically only display Windows PCs and Mac computers in the device list. It is perfectly normal for Android phones, iPhones, and iPads not to appear on this list, and this limitation does not affect your ability to sync files using the OneDrive app.

How can I force OneDrive to sync files from my Android to my PC?

Ensure you have a stable internet connection and are signed in with the same Microsoft account on both devices. On your Android phone, manually refresh the OneDrive app by swiping down on the file list. Then, on your PC, check the OneDrive taskbar icon to see if it is currently downloading the new files.

Can I access Microsoft 365 files on Android without the device being formally linked?

Yes. You do not need your device to be listed in the Microsoft account management portal. You simply need to download the official Microsoft 365 or OneDrive apps from the Google Play Store, sign in with your credentials, and you will have full access to your cloud files.

Document & File Issues