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How to Fix Blank SharePoint Intranet Home Page or Logo Link
Question details
Users need to resolve an issue where clicking the Home link or SharePoint logo opens an empty root page instead of the proper intranet home page.
- Product
- SharePoint Online
- Device & OS
- not provided
- Scenario
- Accessing the intranet home page via the site's logo or navigation links immediately following a migration to SharePoint Online.
- Observed behavior
- The SharePoint logo or Home link redirects the user to a completely blank root page rather than displaying the intended intranet home page.
Ensure you are logged in with an account that has Microsoft 365 Global Administrator or SharePoint Administrator privileges so you can verify backend configurations and open support tickets.
Verify Home-Site URL in Microsoft 365 Admin Center
Check your Viva Connections settings to confirm the home-site URL is accurate. If it is correct but still blank, escalate the issue to Microsoft Support to fix the backend redirect.
During a migration to SharePoint Online, the backend redirect linking the logo to the intranet home site can occasionally fail to update.
By verifying the setup within the Microsoft 365 admin center, administrators can isolate whether the problem is a simple incorrect URL entry or a deeper backend configuration error requiring Microsoft's intervention.
Open your web browser, navigate to the Microsoft 365 admin center, and sign in using your administrator credentials.
Locate the Viva Connections setup area within the admin center settings. Check the currently designated home-site URL to ensure it matches the exact URL of your new intranet home page.
If the configured URL is completely accurate but the page still loads blank, navigate to the Support tab in the admin center. Open a new service request asking the support team to investigate the backend home-site redirect configuration.
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- 1. Download and Install: Visit the official WPS Office website to download and install the application on your computer.
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Frequently Asked Questions
Why does my SharePoint logo link to a blank page after migration?
When migrating to SharePoint Online, the backend redirect that maps your SharePoint logo or Home link to the intranet home site may not update correctly. This causes the link to direct users to an empty root directory instead.
How can I check my intranet home-site URL?
You can verify the URL by logging into the Microsoft 365 admin center as an administrator. Navigate to the Viva Connections settings, where you will find the currently configured home-site URL.
Can I manually fix the backend redirect if the URL is correct?
No. If the URL configured in the Microsoft 365 admin center is accurate but the page remains blank, the problem lies in the backend setup. You must open a service request to have Microsoft Support fix the redirect.
