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How to Fix Viva Engage Posts Missing from Intranet Home Page Feed
Question details
Users are unable to see Viva Engage or Contoso feed posts embedded on their intranet home page, despite content existing in the community.
- Product
- Viva Engage
- Device & OS
- not provided
- Scenario
- Viewing embedded community feeds on a SharePoint or intranet home page.
- Observed behavior
- The embedded feed displays no posts, even though content exists in the source community or home page.
Ensure you have the necessary site owner or administrator permissions for the intranet page and access rights to the source Viva Engage community.
Verify Feed Source and User Permissions
Ensure the correct conversation source is selected and that the affected users have the right to view it.
Often, embedded feeds appear blank because the viewer does not have the required permissions to access the underlying Viva Engage community, or the source itself has no visible posts.
Log in to Viva Engage directly and confirm that the selected feed source (e.g., All Company community) actually contains visible posts.
Ensure that the users experiencing the issue are members of the community being embedded, especially if it is a private community.
Have an affected user navigate directly to the Viva Engage web interface to see if the posts load properly for their account.
Reconfigure the Embed Web Part
Redo the embed configuration to resolve any broken widget links or faulty web part settings.
Escalate to Administrator or Microsoft Support
If local troubleshooting fails, gather tenant details to escalate the issue.
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Frequently Asked Questions
Why is my Viva Engage feed completely blank on SharePoint?
This usually happens due to incorrect web part configurations, restrictive permissions on the source community, or the user not being properly authenticated into Viva Engage.
Do users need a specific license to view embedded feeds?
Yes, users generally need an active Viva Engage (formerly Yammer) license assigned to their Microsoft 365 account to view embedded community posts on the intranet.
Can I embed a private community feed on a public intranet page?
While you can embed the feed technically, only users who are actual members of that private community will be able to see the posts. Non-members will see a blank feed or a permission error.
