OneDrive File Issues

How to Fix OneDrive Not Reconnecting or Syncing Files After a Reset

Maira Mehtab Sep 22, 2026 869 views

Question details

The user is unable to get OneDrive to reconnect or synchronize files back to their computer after application settings were changed and a reset was performed.

Product: Microsoft OneDrive
Device & OS: not provided
Scenario: Attempting to reconnect and sync cloud backup files to a local laptop after resetting the system and relinking the app.
Observed behavior: OneDrive fails to connect or synchronize files, displaying red crosses next to certain files. Standard reinstalling and relinking steps do not resolve the connection failure.

Before you start

Verify your internet connection and log into your Microsoft OneDrive account via a web browser to confirm your files are safely stored in the cloud before attempting further troubleshooting.

Solution 1Recommended

Verify Account, File Permissions, and Sync Status

Check for file permission conflicts and ensure you are logged into the correct Microsoft account to allow OneDrive to establish a connection.

Sync issues and red cross icons often indicate that files are missing proper user permissions, are currently in use, or belong to a mismatched Microsoft account.

Log into OneDrive Online

Open a web browser, go to the official OneDrive website, and sign in with your Microsoft account to confirm your files are intact and available online.

Verify File Permissions

Right-click the files or folders displaying a red circle with an X, select 'Properties', and navigate to the 'Security' tab to ensure your current user profile has 'Full Control' permissions.

Check Storage Capacity

Ensure your Microsoft account has sufficient storage space available, as a full storage quota will completely halt the synchronization process.

Unlink and Relink OneDrive

Right-click the OneDrive cloud icon in your taskbar, select 'Settings', navigate to the 'Account' tab, and click 'Unlink this PC'. Once unlinked, sign back in with the correct credentials to establish a fresh connection.

Avoid Deleting Files: Do not delete any local or cloud files until their synchronization status is completely verified to prevent permanent data loss.

Solution 2

Contact Microsoft OneDrive Support

If standard reset and relink steps fail, reach out to official support instead of performing another factory reset on your device.

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Frequently Asked Questions

Why does my OneDrive have a red cross next to my files?

A red cross indicates a synchronization error. This usually happens if the file is currently open in another program, lacks proper user permissions, or if your OneDrive storage quota has been exceeded.

Will unlinking my PC from OneDrive delete my files?

No, unlinking your PC only stops the active synchronization process. Your files will remain safely stored in the OneDrive cloud, and any locally downloaded files will stay on your computer's hard drive.

Should I factory reset my PC to fix OneDrive sync issues?

It is highly recommended not to factory reset your PC solely for a OneDrive sync issue, as this is a drastic step that can lead to data loss. Always try unlinking the account, resetting the OneDrive app, or contacting official support first.

Document & File Issues