How to Fix OneDrive Showing an Incomplete List of Syncing Locations
Question details
The user's OneDrive Account settings page fails to display all actively syncing locations, preventing them from managing specific folders in the 'Choose folders' list.
- Product
- Microsoft OneDrive
- Device & OS
- not provided
- Scenario
- Managing synchronized folders across multiple OneDrive accounts.
- Observed behavior
- The settings page displays fewer syncing locations than are actually active, restricting access to the 'Choose folders' and 'Stop sync' options for the hidden locations.
Ensure you are connected to a stable internet network and have your Microsoft account credentials ready before adjusting or resetting your sync settings.
Manage Folders via OneDrive Settings
Accessing the built-in 'Choose folders' option can help you review and select which locations are synchronized to your computer.
Sometimes the OneDrive interface needs a manual refresh by navigating through the Account tabs to force it to read all syncing directories properly.
Click the OneDrive cloud icon on your Windows taskbar or Mac menu bar, then select 'Help & Settings' (or the gear icon) and click on 'Settings'.
In the Settings window, click on the 'Account' or 'Settings' tab to view your current synchronization status.
Select 'Choose folders' to open the list of available synchronized folders. Check the boxes for the folders you wish to sync and uncheck the ones you want to hide.
Reset the OneDrive Application
If managing folders doesn't reveal the missing locations, resetting the OneDrive application can restore the correct sync status.
Update to the Latest OneDrive Version
Outdated OneDrive clients may experience sync interface bugs. Updating ensures you have the latest bug fixes.
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- 1. Download and Install: Visit the official WPS website to download and install the free WPS Office suite on your device.
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Frequently Asked Questions
Why does OneDrive only show some of my synced folders?
This can happen due to a glitch in the OneDrive cache, an outdated app version, or if interference occurs between multiple linked accounts, preventing the user interface from displaying all active paths.
Will resetting OneDrive delete my personal files?
No, resetting OneDrive only clears the application's local configuration and restarts the sync connection. It does not delete any of your local files or cloud data, though it will trigger a full resync of your folders.
How do I stop syncing a specific folder if it doesn't appear in the settings list?
You can try unlinking your PC from the OneDrive settings under the Account tab. After unlinking, sign back in and use the initial setup wizard to selectively choose exactly which folders you want to sync.
