'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Fix OneDrive Stuck on Connection Screen on Mac Mojave
Question details
The user is unable to access their OneDrive application because it remains stuck on the initial connection screen after an incompatible software update.
- Product
- Microsoft OneDrive
- Device & OS
- macOS Mojave (Mac 2017)
- Scenario
- Attempting to launch and sign into the OneDrive desktop client on an older Mac operating system.
- Observed behavior
- The OneDrive app hangs indefinitely at the connection screen, preventing the user from signing in, testing alternative accounts, or accessing synced files.
Before troubleshooting, verify that your Mac has a stable internet connection and gather the correct email address and password for the Microsoft account tied to your files.
Install a macOS Mojave Compatible Version of OneDrive
Since recent OneDrive updates may not support macOS Mojave, completely removing the app and installing an older, compatible version often resolves the connection hang.
Microsoft eventually drops support for older operating systems, meaning the newest OneDrive installer might behave unpredictably on a 2017 Mac running Mojave.
Open your 'Applications' folder, locate the Microsoft OneDrive app, and drag it to the Trash to remove the incompatible version.
Search the official Microsoft support website or reliable Mac software archives for a OneDrive release version that explicitly lists macOS Mojave (10.14) compatibility.
Run the downloaded installer, launch OneDrive, and attempt to sign in with your primary Microsoft account credentials.
Create a New Mac User Profile
Corrupted local Mac user profiles can interfere with application network requests and authentication prompts. Testing on a fresh profile helps isolate the issue.
Verify Microsoft Account and Subscription Associations
If you have multiple Microsoft accounts (e.g., one for an Office purchase and another for OneDrive storage), confusion can prevent successful logins.
Experience Hassle-Free Cloud Syncing with WPS Office
If you are tired of dealing with synchronization freezes and compatibility updates on older macOS versions, consider switching to WPS Office. It provides a lightweight, all-in-one workspace with built-in cloud storage that works smoothly across different operating systems.
- 1. Download the Mac installer: Visit the official WPS Office website and download the free installation package optimized for Mac.
- 2. Install the application: Open the downloaded file and drag the WPS Office icon into your Applications folder.
- 3. Enable Cloud Syncing: Launch WPS Office, create a free account, and seamlessly save your files to WPS Cloud to access them anywhere without dedicated syncing apps.
Frequently Asked Questions
Why does OneDrive stop supporting older macOS versions like Mojave?
Microsoft regularly updates the OneDrive client to integrate new security protocols and features. Over time, these updates require modern macOS frameworks that are absent in older operating systems, leading to unsupported software versions.
Can I access my OneDrive files if the Mac app remains stuck?
Yes, you can bypass the desktop application entirely by logging into the OneDrive website via a web browser like Safari or Chrome. You can upload, view, and download all your files directly from the web interface.
How do I know which Microsoft account is linked to my files?
Sign in to the Microsoft account portal on the web and check the 'Services & subscriptions' section. This will confirm which email address holds your active OneDrive storage quota or Office 365 subscription.
