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Fix OneDrive Stuck on Sign-In on Older Mac (macOS Mojave)
Question details
The user is unable to access OneDrive because the application is frozen on the sign-in screen after a recent update on an older Mac.
- Product
- Microsoft OneDrive
- Device & OS
- macOS Mojave
- Scenario
- Attempting to sign in to the OneDrive desktop application on an older macOS version.
- Observed behavior
- OneDrive is stuck on the sign-in screen, failing to connect and providing no options to sign out or switch to another Microsoft account.
Ensure you have a stable internet connection and verify your Microsoft 365 subscription status by logging into account.microsoft.com via a web browser.
Clean Reinstall a Compatible OneDrive Version
Older macOS versions like Mojave may no longer support the latest OneDrive releases. Removing incompatible updates and installing a legacy version usually resolves the sign-in loop.
When an automatic update installs a version of OneDrive that requires a newer macOS, the application may fail to load its sign-in interface completely. You must manually remove the update files before installing an older, compatible build.
Force quit the OneDrive application if it is currently stuck. You can do this by pressing Command + Option + Esc, selecting OneDrive, and clicking Force Quit.
Drag the OneDrive app from the Applications folder to the Trash. Next, open Terminal and remove the OneDrive updater program to prevent it from automatically updating again.
Visit the official Microsoft release notes page for OneDrive and download the last known supported version for macOS Mojave (typically a version released before the compatibility cutoff).
Run the downloaded installer, launch OneDrive, and enter your Microsoft credentials to complete the sign-in process.
Test with a New macOS User Profile
Creating a new Mac user profile helps determine if the sign-in issue is caused by corrupted user-level cache files or system preferences.
Verify Account Credentials via OneDrive Web
If you have multiple email addresses associated with Microsoft 365, ensuring you are using the correct active account can prevent connection blocks.
Switch to WPS Office for Reliable Cloud Sync on Older Macs
If OneDrive and Microsoft Office are no longer receiving updates on your older Mac, consider switching to WPS Office. It provides a lightweight, highly compatible productivity suite with built-in cloud storage that runs smoothly on a variety of macOS versions.
- 1. Download WPS Office: Visit the official WPS website and download the macOS version of WPS Office.
- 2. Install the application: Open the downloaded package and drag the WPS Office icon to your Applications folder.
- 3. Sign in to WPS Cloud: Launch WPS Office, create a free account, and enable WPS Cloud to automatically sync your documents across your devices.
Frequently Asked Questions
Can I still use the latest version of OneDrive on macOS Mojave?
No, Microsoft regularly updates its system requirements, and the latest versions of OneDrive no longer support macOS Mojave. You must download and use an older, legacy version of the OneDrive client.
How do I check which Microsoft account is linked to my OneDrive?
You can view the services and subscriptions linked to your different email addresses by logging into account.microsoft.com via a web browser and selecting the Services & Subscriptions tab.
Why is there no option to sign out when the screen is stuck?
When an incompatible version is installed, the application's user interface may fail to render completely. This freezes the application process, preventing you from clicking any settings or sign-out buttons. A force quit and clean reinstallation is required.
