Sign-in & Login Problems

Fix OneDrive Sign-In Stuck on Loading Screen in Windows 11

Nimra Malik Oct 10, 2026 869 views

Question details

The user cannot access OneDrive because the application is stuck continuously loading at the sign-in screen.

How to Fix OneDrive Sign-In Stuck While Synchronizing Files

Product: Microsoft OneDrive
Device & OS: Windows 11
Scenario: Attempting to sign in to the desktop application to synchronize approximately 40 GB of files after completing a computer reset.
Observed behavior: The OneDrive desktop application remains endlessly stuck on the sign-in loading screen, preventing the user from completing the login process and starting the file synchronization.

Before you start

Determine whether you are using a personal or work account, and verify your credentials by logging in at onedrive.com in your web browser to ensure your account is active and accessible.

Solution 1Recommended

Reset the OneDrive Desktop Application

Resetting the OneDrive application clears the app's cache and resolves sign-in loops without affecting your stored data.

If the web version of OneDrive works perfectly, the issue is isolated to the local desktop application's cached data. Running a reset command forces the application to refresh its connection parameters.

Open the Run dialog

Press the Windows key + R simultaneously on your keyboard to open the Run command window.

Execute the primary reset command

Type `%localappdata%\Microsoft\OneDrive\onedrive.exe /reset` into the text box and press Enter.

Use alternative paths if necessary

If you receive a 'Windows cannot find' error message, type `C:\Program Files\Microsoft OneDrive\onedrive.exe /reset` or `C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset` and press Enter.

Restart the OneDrive application

Open the Windows Start menu, search for 'OneDrive', and click on the application to launch it and attempt signing in again.

Data Safety Guarantee: Resetting or completely reinstalling the OneDrive application does not delete any of your synchronized files or cloud data.

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Frequently Asked Questions

Will I lose my 40 GB of files if I reset the OneDrive app?

No, running the reset command only clears the application's configuration and cache. Your files remain safely stored in the cloud and on your local hard drive.

Why is OneDrive stuck on the loading screen after resetting my computer?

This often occurs due to corrupted application files, leftover temporary data, or mismatched login credentials caused by the system reset process. Resetting the app forces it to establish a fresh connection.

What should I do if none of the reset commands work?

If none of the paths work in the Run dialog, you may need to reinstall the application. Uninstall Microsoft OneDrive from the Windows Settings app, then download the latest version from the official Microsoft website and install it.

Login & Account Issues