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Fix OneDrive Sign-In Stuck on Loading Spinner in Windows 10
Question details
The user is unable to sign in or sync files with OneDrive because the process remains frozen on a continuous loading spinner.
- Product
- OneDrive
- Device & OS
- Windows 10
- Scenario
- Attempting to sign in to a Microsoft account or sync files using the OneDrive web interface via the Brave browser or the Windows 10 desktop client.
- Observed behavior
- The authentication page or sync process hangs indefinitely on a loading spinner, and standard Registry or Group Policy fixes do not resolve the issue.
Ensure your internet connection is stable and temporarily disable strict tracking shields or ad-blockers in your browser, as they can interfere with Microsoft's authentication scripts.
Use Microsoft Edge and Switch Networks
Switching away from browsers with strict default privacy settings (like Brave) and changing networks can bypass scripts blocking the sign-in loop.
Browsers focused on privacy often block cross-site tracking cookies out of the box. Microsoft's sign-in process requires some of these scripts to verify your credentials. Switching to a native browser and altering the network connection can isolate the problem.
Launch Microsoft Edge from your Start menu instead of using the Brave browser.
Navigate to the OneDrive web portal and enter your Microsoft credentials to test if the loading spinner issue persists.
If the sign-in still hangs, disconnect your computer from your current Wi-Fi or Ethernet network. Connect to a different network, such as a mobile hotspot, and refresh the sign-in page.
Reset the OneDrive Desktop Client
Resetting the desktop application clears the local synchronization cache, which frequently resolves infinite loading and connection loops.
Unlink and Reinstall the Application
Unlinking your PC removes corrupted account configurations, and a fresh installation ensures the software components are intact.
Experience Seamless Cloud Syncing with WPS Office
If OneDrive continues to give you loading issues and you need a reliable way to create and sync documents, try WPS Office. It provides a lightweight, full-featured office suite with its own built-in cloud storage for effortless, loop-free file synchronization.
- 1. Download and Install: Get the free WPS Office installer from the official website and run it on your Windows 10 PC.
- 2. Sign In Securely: Create or sign in to your WPS account right from the application home screen without complex browser handoffs.
- 3. Save to WPS Cloud: Create your document, click 'Save As', and select 'WPS Cloud' to automatically keep your files safely synced across devices.
Frequently Asked Questions
Why does the Brave browser specifically struggle with Microsoft OneDrive sign-ins?
Brave features a built-in 'Shields' system that aggressively blocks cross-site trackers and third-party cookies for privacy. Microsoft's authentication process relies on redirecting through several domains (like live.com and microsoft.com), which Brave often interprets as tracking, causing the page to stall indefinitely.
Will resetting or unlinking my OneDrive delete my personal files?
No, resetting the app or unlinking your PC does not delete any of your personal files or data. It only resets the application settings and clears the sync cache. Your files remain safely stored on your local hard drive and in the cloud.
What should I do if the loading spinner appears on all browsers and devices?
If the issue persists across Microsoft Edge, Brave, and different network connections, the problem might be on Microsoft's end. Visit the Microsoft Service Health portal to check for any ongoing OneDrive or Microsoft Account login outages.
